Introduction to the Goal Tree

Understand the concept and structure of the Goal Tree and its application in business growth.

Learn how the Goal Tree integrates various unit economics to drive strategic decisions.

Master the use of Google Analytics to extract relevant data for each segment of the Goal Tree.

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Funnel

Understand the customer's journey from awareness to purchase to tailor your marketing strategy.

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Funnel

Describes the customer's journey from awareness to purchase.

Used to visualise and optimise the conversion process.

Involves stages like awareness, interest, decision, and action.

What is a Funnel?

Imagine a kitchen funnel. Wide at the top, narrow at the bottom, guiding the flow of liquid from a broad source into a specific destination. In marketing and sales, a 'Funnel' works similarly. It represents the journey potential customers take from first becoming aware of your product to making a purchase. The funnel stages help businesses understand and strategise how to move people from mere awareness to loyal customers.

Why is a Funnel Important?

The concept of the funnel is crucial for several reasons:

  1. Guided Strategy: It provides a structured approach to marketing and sales efforts, ensuring resources are allocated effectively.
  2. Conversion Optimisation: By understanding where potential customers drop off, businesses can refine their strategies to improve conversion rates.
  3. Customer Insights: The funnel stages offer insights into customer behaviour, preferences, and decision-making processes.
  4. Resource Allocation: Knowing which stages need more attention allows businesses to allocate resources more efficiently.

How Do I Use a Funnel?

  1. Define Stages: Common funnel stages include Awareness, Consideration, Decision, and Action. Define what each stage means for your business.
  2. Monitor and Measure: Use analytics tools to track how potential customers move through the funnel.
  3. Optimise: Identify bottlenecks or drop-off points and refine your strategies to address them.
  4. Engage: Tailor your messaging and engagement strategies for each stage of the funnel.

In a Nutshell...

A funnel is like a roadmap for customer acquisition. It provides a visual representation of the customer journey, helping businesses understand, strategise, and optimise their marketing and sales efforts. By focusing on guiding potential customers through the funnel, businesses can enhance conversions and drive growth.

This content is part of

Customer Acquisition

Programme

3

Lifetime Value

Boost retention, loyalty and customer value with strategic segmentation, automation, and innovative programs.

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Level

15

Turn happy customers into advocates

Loyalty program

Cement your customers' loyalty with programs that acknowledge and reward their engagement and spending.

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FAQ

Frequently asked questions

Frequently asked questions about this concept.

Super handy training, full of practical tips & tools on time-management and email management

Laurens Spiele
Laurens Spiele
Decathlon
-
Head of Channels & Solutions