Gorgias centralises customer support for e-commerce with Shopify integration, macros for common questions, and revenue-tracking analytics.
Gorgias provides e-commerce customer support combining email, chat, social, and SMS with Shopify integration and automation for online stores.
You run an e-commerce store and need support integrated with order data, with automated responses for tracking questions and easy refund processing.
€
600
/ year
€
10
/ month
Answering customer questions with order data visible
Automating responses to tracking and returns questions
Managing support across email, chat, and social
E-commerce stores on Shopify handling customer support, DTC brands growing beyond solo founder answering emails, support teams wanting e-commerce context integrated.
Looking for other options? These are tools I've personally used with clients or tested extensively. Some might better suit your budget, tech stack, or team size. Consider this a shortlist if you need alternatives.
Tools like Zapier, n8n and Make.com are incredibly powerful, but they can feel overwhelming when you’re just getting started. Since you can connect almost anything, it’s hard to know where to begin.
No-code automation connecting 5,000+ apps to move data and trigger actions excellent for quick wins when you need integrations that just work.
Open-source automation with self-hosting ideal when you need complete control, want to own infrastructure, or have technical teams building workflows.
Visual automation platform with advanced logic and error handling more powerful than Zapier when you need control over complex, branching workflows.
Gorgias is purpose-built for e-commerce support the Shopify integration shows order data inline, the macros handle common e-commerce questions, and the automation reduces manual responses. The revenue attribution tracks support's impact on sales. The social and SMS channels centralise customer conversations. Pricing starts around $10/month for 50 tickets. Compare against: Zendesk for more comprehensive helpdesk features, Freshchat for simpler needs, or just email if your volume is tiny. Choose Gorgias when you're a growing e-commerce store and support is becoming a bottleneck. The focus on e-commerce means you won't pay for features you don't need. The learning curve is gentle. Best for Shopify stores doing £10K+ monthly where support volume justifies dedicated tooling and order data integration genuinely improves support efficiency.
My personal notes on how to use this tool.
This tool is part of tactical playbooks that walk you through every stage of this engine. Read the full guides to learn how to implement the framework, set up your infrastructure, and execute the tactics that drive results.
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See playbook
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Justuno captures email addresses and reduces abandonment through pop-ups, banners, and exit-intent offers with advanced targeting and testing.
Dealfront identifies companies visiting your website, combines with intent data, and enriches with company details for B2B sales prospecting.
Squarespace builds complete websites with beautiful templates, hosting, and e-commerce features for creators, small businesses, and portfolios.
Leadinfo identifies companies visiting your website, shows which pages they viewed, and enriches with contact details for sales prospecting.
Freshchat provides live chat, chatbots, and customer messaging across web, mobile, and social channels for support and sales teams.
