Gorgias

Gorgias is purpose-built for e-commerce support the Shopify integration shows order data inline, the macros handle common e-commerce questions, and the automation reduces manual responses. The revenue attribution tracks support's impact on sales. The social and SMS channels centralise customer conversations. Pricing starts around $10/month for 50 tickets. Compare against: Zendesk for more comprehensive helpdesk features, Freshchat for simpler needs, or just email if your volume is tiny. Choose Gorgias when you're a growing e-commerce store and support is becoming a bottleneck. The focus on e-commerce means you won't pay for features you don't need. The learning curve is gentle. Best for Shopify stores doing £10K+ monthly where support volume justifies dedicated tooling and order data integration genuinely improves support efficiency.