How to implement tracking

Broken tracking means flying blind. Proper implementation shows exactly which traffic converts, which campaigns deliver ROI, and where to double down. Measurement makes optimisation possible.

How to implement tracking

Introduction

If you don’t track what matters, you end up guessing. Whether it’s a lead form, a demo request or a high-intent page view, your funnel is full of small signals that guide your decisions. But most teams either miss these signals or drown in the wrong ones.

This playbook shows you how to set up tracking that actually helps you grow. You’ll learn how to use Google Tag Manager and Google Analytics 4 to capture key events, clean up your setup and avoid common traps.

It also covers how to connect your website data to other tools in your stack like your CRM. so you can see the full buyer journey. Because without that connection, you’re optimising in the dark.

If you want real visibility into what drives results, and not just pageviews or bounce rates, this is where you start. Clean tracking gives you clarity, and clarity gives you control.

Chapters

1

How to install Tag Manager and GA4

Install Google Tag Manager and Google Analytics 4 correctly. Get the right foundations in place before tracking any events or conversions.

2

How to decide what to track

Track what matters for growth decisions. Map key conversions, name events with clear conventions, and document tracking specifications.

3

How to track key conversion events

Set up conversion tracking for real business actions. Track meetings booked, sign-ups completed, key pages visited, and payments made.

4

How to build reports in GA4

Build useful GA4 reports once your events are tracked. Understand what's working with funnels, segmentation, and automated reporting.

5

How to filter internal traffic in GA4

Exclude your own IP address from Google Analytics 4. Keep your data accurate and free from internal traffic noise that skews metrics.

How to implement tracking

tools

Google Tag Manager

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Google Tag Manager

Tag management that lets you add and control scripts, events and pixels with versioning and consent rules.

Google Analytics

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Google Analytics

Web analytics that tracks user behaviour and conversions, essential for understanding traffic and lead sources when configured well.

Looker Studio

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Looker Studio

Free dashboard tool that pulls data from many sources, great for quick reports and shareable views.

Amplitude

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Amplitude

Product analytics for events, funnels and cohorts, useful when you need to see how users move and where they drop in product journeys.

Books

Lean Analytics

Alistair Croll

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Lean Analytics

Pick the One Metric that Matters for your stage. Build lean dashboards and use data to decide the next best move.

Measure What Matters

John Doerr

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Measure What Matters

A clear guide to OKRs for growth teams. Write good objectives, choose key results and run cadences that stick.

Wiki

Multi-touch attribution

Distribute conversion credit across multiple touchpoints to recognise that customer journeys involve many interactions and channels working together.

Cookie

Store information in browsers to track user behaviour across visits and enable personalised experiences without requiring login for every interaction.

First-touch attribution

Credit the channel that introduced prospects to your brand to measure awareness efforts and understand which top-of-funnel activities start customer journeys.

Last-touch attribution

Assign full conversion credit to the final touchpoint before purchase to identify which channels close deals but miss earlier influences that started journeys.

Conversion tracking

Measure which marketing activities drive desired outcomes to allocate budget toward channels that actually generate revenue instead of vanity metrics.

Event tracking

Capture specific user actions in your product or website to understand behaviour patterns and measure whether changes improve outcomes or create friction.

Attribution model

Assign credit to marketing touchpoints that influence conversions to understand which channels work together and deserve budget in multi-touch journeys.

UTMs

Track campaign performance precisely by appending parameters to URLs that identify traffic sources, mediums, and campaigns in your analytics.

Related topic

Growth infrastructure

Build a solid foundation that won't collapse when you scale. Single source of truth. Tools that talk to each other. Systems that give you visibility into what's working and what's not. Without this, you're flying blind and everything breaks when you try to grow.

How to implement tracking

Other playbooks

Marketing automation setup

Marketing automation setup

Manual lead management breaks at scale. Automation captures every lead, scores them by intent, and keeps them warm until they're ready to buy all whilst you sleep.

Lead capture system

Lead capture system

Capture mechanisms turn anonymous traffic into known leads you can follow up with. Make it easy for prospects to signal interest at any moment in their journey without creating friction or annoying people.

Keep reading

Most marketing teams inherit a measurement stack rather than build one. Tools arrive with new hires, agencies, or campaigns and are rarely reviewed together. Over time their labels drift, their scripts overlap, and their numbers contradict. The remedy is not buying yet another platform; it is enforcing the discipline of a single narrative. Start by writing down the business questions that actually guide decisions usually centred on pipeline, customer acquisition cost, and lifetime value. Every metric that cannot answer those questions belongs in a playground, not on the board deck.

Next, map the customer journey from first touch to closed deal and mark the moments where cash likelihood changes. Those decision points become your instrumentation list. Build naming conventions that spell out action, object, and stage in plain language so newcomers understand the event without a handbook. Document the map inline, not after the fact; when rules live beside code they stay current.

With conventions locked, assign ownership. Someone must be on call for measurement hygiene just as someone watches servers. Weekly checks on event volume, parameter format, and unexplained gaps catch issues before leadership meetings do. Add alerts that fire if a revenue event drops below expected thresholds for more than a day. This tiny ritual turns ad-hoc debugging into routine maintenance.

Finally, embed data confidence into culture. Share a five-minute victory demo when clean numbers unblock a project, and log every fix in a public changelog. Visible wins create momentum and remind the team why rigour matters. Over a quarter the habit compounds: fewer debates, faster launches, and sharper experiments. Reliable measurement is not glamorous, but it is the cheapest growth lever you will ever pull.