Growth hacking

Deploy fast, low-cost experiments to discover scalable acquisition and retention tactics, learning through iteration rather than big bets.

Growth hacking

Growth hacking

definition

Introduction

Growth hacking is a fast, experiment-driven approach to finding reliable ways to grow a business. Instead of committing big budgets to a single plan, you run many small, low-risk tests landing pages, referral nudges, onboarding tweaks to see what moves leads, revenue or retention. Keep the winners, drop the losers, and repeat. It is less about tricks and more about systematic experimentation.

Why it matters

Growth hacking matters because conventional marketing channels become increasingly expensive and competitive as more companies pursue them, whilst creative alternatives often remain underexploited and disproportionately effective. When LinkedIn ads targeting CFOs cost £15 per click, the company that discovers a viral growth loop or strategic integration can acquire customers at fraction of competitors' costs, gaining decisive advantage. This efficiency particularly benefits resource-constrained organisations early-stage companies, bootstrapped firms, challenger brands that cannot outspend established players but can out-innovate them. Beyond cost savings, growth hacking builds a culture of experimentation that accelerates learning velocity: teams running ten experiments monthly discover what resonates 10x faster than those pontificating endlessly about single big campaigns. Research on breakout growth companies reveals they frequently deployed creative, unconventional tactics during early scaling rather than simply executing standard playbooks better. The methodology also creates compounding advantages: each successful experiment generates insights applicable beyond that specific test, building institutional knowledge competitors cannot easily copy. However, growth hacking requires discipline the temptation is chasing clever tricks rather than sustainable systems. Organisations that succeed treat growth hacking as systematic hypothesis testing, not random tactic generation, documenting failures as rigorously as wins to prevent repeated mistakes.

How to apply it

Growth hacking for B2B agencies and consultancies

Start with simple, resource-light tests that fit client-facing workloads.

  1. Turn your most popular blog post into a one-page PDF checklist and gate it for email addresses.
  2. Send a personal Loom video follow-up to every proposal within 24 hours.
  3. Add a referral line to client invoices offering a free strategy hour for introductions.
  4. Insert a dynamic case-study block in outreach emails that swaps based on industry tag.
  5. Host a quarterly live audit webinar and invite prospects to submit their site for review.
  6. Offer a one-week paid discovery sprint at a fixed price to lower commitment friction.
  7. Add a simple exit-intent pop-up on the blog asking visitors to book a fifteen-minute call.
  8. Re-share every LinkedIn post as a carousel with key metrics highlighted for higher engagement.
  9. Automate proposal follow-ups with a three-email sequence triggered when a deal is idle for five days.
  10. Publish a public roadmap of upcoming service add-ons to spark early interest and feedback.

Growth hacking for B2B SaaS companies

Focus on product touch-points and user referrals.

  1. Shorten the free-trial sign-up form to name and email only; capture extra data after activation.
  2. Trigger an in-app tooltip highlighting one hidden feature per day for new users.
  3. Offer an annual-billing discount during the first seven days of the trial.
  4. Add a one-click Slack invite inside the app so users can bring colleagues.
  5. Launch a referral banner that rewards account credits for every invited user who activates.
  6. Send a usage milestone email (e.g. ‘You saved 100 hours’) that includes a social share link.
  7. Create a public changelog with a subscribe option to keep leads warm before they buy.
  8. Auto-generate a personalised onboarding video using the user’s name and company logo.
  9. Detect inactive accounts at day ten and trigger an automated concierge call offer.
  10. Add a pricing-page FAQ accordion answering the top five objections gathered from support tickets.

Growth hacking for B2B e-commerce and wholesale platforms

Use on-site tweaks and post-purchase loops to drive repeat orders.

  1. Display real-time stock levels to create urgency on popular SKUs.
  2. Offer volume-based discounts that unlock automatically in the basket.
  3. Add a reorder button in account dashboards showing previously purchased bundles.
  4. Trigger a cross-sell email three days after dispatch, suggesting complementary products.
  5. Include a printed insert in every parcel with a QR code linking to a feedback survey for a discount.
  6. Run a monthly ‘buyers club’ webinar previewing new inventory for registered customers.
  7. Place a sticky banner for free shipping thresholds visible during the entire checkout.
  8. Offer Net 30 terms instantly via a credit partner to reduce friction for first-time buyers.
  9. Use exit-intent pop-ups on product pages to offer a PDF spec sheet in exchange for email.
  10. Create a points-based loyalty programme that rewards both order value and review submissions.

These straightforward hacks keep risk low while uncovering what truly accelerates growth for each business model. Test, measure, adopt what works, and move on to the next idea.

Keep learning

Growth orchestration

The cockpit that sits above your four growth engines. Individual teams can excel at their own metrics, but without orchestration they're musicians playing different songs. This is where everything comes together and where improvements in one engine amplify gains in another.

Explore playbooks

Growth team tools

Growth team tools

The wrong tools create friction. The right ones multiply your output without adding complexity. These are the tools I recommend for growth teams that move fast.

Compound growth

Compound growth

Small improvements multiply. A 10% gain across twelve metrics doesn't add up to 120% - it compounds to 3x growth. This is the mathematical engine behind systematic growth.

Growth strategy

Growth strategy

Four decisions that shape everything else. When growth feels harder than it should, the problem is usually here. Get these right and execution becomes much easier.

Growth rhythms

Growth rhythms

Without rhythm, effort becomes scattered and progress invisible. A consistent operating cadence keeps your team aligned and your growth system continuously improving.

Related books

Traction

Gino Wickman

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Traction

A practical operating system for small teams. Install a cadence, set priorities and create accountability that sticks.

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Wiki

Control group

Maintain an unchanged version in experiments to isolate the impact of your changes and prove causation rather than correlation with external factors.

Value proposition

Articulate the specific outcome customers get from your solution to communicate why they should choose you over doing nothing or using alternatives.

Braindump

Clear mental clutter by transferring all thoughts, tasks, and ideas onto paper or screen, creating space for focused work.

UTMs

Track campaign performance precisely by appending parameters to URLs that identify traffic sources, mediums, and campaigns in your analytics.

Positioning statement

Define how you're different from alternatives in a way that matters to customers to guide all messaging and ensure consistent market perception.

Sample size

Calculate how many users you need in experiments to detect meaningful differences and avoid declaring winners prematurely based on insufficient data.

Cookie

Store information in browsers to track user behaviour across visits and enable personalised experiences without requiring login for every interaction.

Total Addressable Market (TAM)

Estimate the maximum revenue opportunity if you captured 100% market share to size your opportunity and prioritise which markets to enter first.

North Star Metric

Choose one metric that best predicts long-term success to align your entire team on what matters and avoid conflicting priorities that dilute focus.

Annual Recurring Revenue (ARR)

Track predictable yearly revenue from subscriptions to measure business scale and growth trajectory in B2B SaaS and recurring revenue models.

Hypothesis testing

Structure experiments around clear predictions to focus efforts on learning rather than random changes and make results easier to interpret afterward.

Last-touch attribution

Assign full conversion credit to the final touchpoint before purchase to identify which channels close deals but miss earlier influences that started journeys.

Lead velocity rate

Measure the month-over-month growth in qualified leads to predict future revenue and catch pipeline problems before they impact revenue three months later.

Objectives and Key Results (OKRs)

Set ambitious goals and measurable outcomes that cascade through your organisation, creating alignment and accountability for strategic priorities.

Net Revenue Retention (NRR)

Track revenue growth from existing customers through expansion and contraction to prove your product delivers increasing value over time.

Drip campaign

Send a series of scheduled emails that educate prospects over time to stay top-of-mind without overwhelming them with aggressive sales pitches.

Prioritisation

Systematically rank projects and opportunities using objective frameworks, ensuring scarce resources flow to highest-impact work.

Trigger

Define events that start automation workflows so the right message reaches people at the right moment based on their actual behaviour not arbitrary timing.

Go-to-market strategy

Plan how you'll reach customers and generate revenue by choosing channels, pricing, and sales models that match your product and market reality.

Sales tech stack

Assemble tools that manage pipeline, automate outreach, and track performance to help reps sell more efficiently and managers forecast accurately.