My thinking on building growth machines, organised around six core topics that form my methodology. Each article connects theory to practice, showing not just what works, but why it works and how to adapt it to your context. Written for consultants and course creators who are serious about systematic growth.
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Exclude your own IP address from Google Analytics 4. Keep your data accurate and free from internal traffic noise that skews metrics.
Map the first 30-90 days to deliver quick wins, set expectations, and prove value before customers question their decision to buy from you.
Choose meeting types, set durations and buffers, place links where intent is highest. Make booking frictionless so ready leads do not drop off.
Monthly growth planning translates quarterly strategy into monthly tactics. Set the top 5 priorities for the month, assign owners, and ensure everyone knows what ships when.
Manage your time like your ad budget. Get the highest ROI from your hours with personal audits, ideal-week calendars, and timeboxing.
Choose the right tool for the job. Handle edge cases before they cause problems. Test thoroughly on sample data before going live. Monitor for failures after launch.
Build active lists that update automatically as contacts meet criteria and static lists that capture a snapshot in time, create segmentation rules based on behavior and attributes, set up list hygiene automation that removes inactive or unqualified contacts, and configure suppression lists for bounced and unsubscribed contacts.
Send confirmation immediately with what to expect. Remind at 24 hours and 1 hour. Each touchpoint reduces no-shows.
Focus on metrics that drive decisions and reveal bottlenecks. Avoid vanity metrics that look good but don't help you grow.
The hottest traffic (people comparing you to competitors) is expensive but easiest to convert. Start there, dominate it, then work backwards to warmer traffic, then cold traffic as you hit channel limits.
60%+ of traffic is mobile. If your page isn't optimised for small screens, you're losing half your visitors. Also ensure your ad promise matches the landing page headline exactly.
Analyse what worked and what didn't. Assess experiments, identify patterns, and decide what to double down on or cut completely.
Calculate which segments need dedicated pages based on traffic volume and message distance. If belief gaps are close, segments can share pages. If gaps are large and volume is high, build separate pages.
Map the right prospects, message, and channels before sending a single email. Make every touch land in the inbox of someone ready to talk.
One clear outcome you want to achieve in the next 90 days. Ambitious yet realistic.
Define the stages a contact moves through from subscriber to customer, map the exact handover points where marketing passes leads to sales, configure automation that updates lifecycle stages without manual work, and set up lead status values that show where each lead sits in the funnel.
Once you know what each segment doubts, you can create messages and proof that close those specific gaps. This chapter shows you how to match segments to channels, write segment-specific messages, and measure which belief gaps you're actually closing.
Create systematic processes to gather customer input, surface issues early, and act on feedback before problems become churn events.
Track performance over time. Identify bottlenecks and failures. A/B test workflows like you test landing pages. Compound automations by connecting them into complete systems.
Connect your website to HubSpot by verifying your domain, install the tracking code to start collecting visitor data, configure UTM parameters to track campaign performance, and connect your advertising platforms so everything reports in one place.
Equip sales with proposal software and call recording. Close deals faster without creating admin burden that slows reps down.
Images and videos determine whether ads get noticed in feed. Test formats systematically: single images versus carousels versus videos, and match visual type to segment and awareness stage.
Design a dashboard that tracks core metrics, shows trends, highlights problems, and keeps the team focused on what matters.
Get busy people to say yes to a 30-minute call. Use the right channels, write messages that work, and offer something worth their time.
Install tracking infrastructure that shows which metrics drive revenue. Build your scorecard and launch your first cycle with the right foundation.
Use heatmaps, recordings, and survey data to uncover friction. Discover confusion and blockers that hurt your conversion rates and user experience.
Test message angles (pain, outcome, proof, comparison), positive versus negative framing, and platform-specific copy structures. Different segments respond to different angles, and you won't know which until you test.
Wake up cold leads who went quiet. Try a new angle, share fresh content, or ask directly if they are still interested. Remove after 3-4 touches with no response.
Deliver what they asked for, then introduce yourself. Build trust over 3-5 emails before asking for anything. Different flows for different entry points.
Ask questions that uncover real pain points, not polite answers. Structure conversations that reveal what actually drives decisions.
Tell your story in a way that establishes expertise, demonstrates values, and shows why buyers should choose you over competitors in the market.
Create meeting links that show your real availability, configure availability settings that respect your working hours and buffer time, set up different meeting types for discovery calls versus demos, and customize booking pages that match your brand and ask qualifying questions.
Handle email like a pro so it doesn't interrupt your day. Process inbox efficiently without letting it hijack your focus and deep work time.
Optimise your outreach by measuring what matters. Track opens, replies, and conversions, then diagnose and fix drop-offs systematically.
The first line determines whether anyone reads your ad. Test different hook types (questions, stats, pain statements, outcome promises) to find what stops the scroll for each segment.
Customise deal stages to match your actual sales process, configure win and loss reasons that help you identify patterns, set deal probability by stage so forecasting reflects reality, and define pipeline-specific properties that capture the unique information each deal type requires.
Learn how to write a go-to-market strategy that defines your ICP, positioning, pricing, and channels. Includes real examples from service and product businesses.
Set up conversion tracking for real business actions. Track meetings booked, sign-ups completed, key pages visited, and payments made.
Identify churn patterns, build early warning systems, and create win-back campaigns for customers considering leaving to salvage relationships.
Make rebooking easy with one click. Follow up same day if they miss. Give them another chance without burning the relationship.
Match your offer to where prospects are in their buying journey. Problem aware, solution aware, and product aware buyers need different things.
Don't just declare winners and move on. Extract the pattern, document why it worked, update playbooks and templates, and build an experimentation culture where testing is continuous.
Don't just "try something". Write a hypothesis predicting what will happen and why. Design the experiment with proper controls so you actually learn whether your hypothesis was right.
Work backwards from revenue to figure out how much traffic you actually need, then calculate the maximum you can spend per lead whilst staying profitable. This tells you which channels are even possible before you waste budget testing everything.
Upload your logo, define brand colours and fonts, configure email footer settings to maintain brand consistency, and create document templates that ensure every customer-facing asset matches your visual identity.
Install Google Tag Manager and Google Analytics 4 correctly. Get the right foundations in place before tracking any events or conversions.
Deep channel expertise doubles revenue but still hits a ceiling. Mastering one engine isn't enough. See why system thinking beats specialisation.
Set up lead routing that assigns new opportunities to the right rep immediately, configure automation that creates deals when prospects book meetings, build deal stage progression workflows that reduce manual updates, and create internal notifications to Slack or email that keep everyone aligned.
Find leads leaking through gaps most companies ignore. Google Business, support emails, phone enquiries, and high-traffic pages without CTAs.
Compare PandaDoc, Proposify, and other tools based on your sales complexity, CRM integration needs, and pricing workflow requirements.
Capture visitors before they leave with exit intent, scroll triggers, and timed pop-ups. Use LinkedIn and Meta lead forms to recapture those who did not convert.
Proposal templates speed up sales. Use PandaDoc or DocuSign to create master templates with merge fields, pricing tables, e-signature and approval workflows.
Extract patterns from interviews and turn them into messaging, ICP criteria, and content that resonates. Share findings so they actually get used.
Turn high-quality articles into discoverable assets. Craft title tags, schema, internal links, add llms.txt, fix speed, and rank in search and AI.
Track engagement, usage, and sentiment to identify at-risk customers before they churn so you can intervene early with targeted outreach.
Build dashboards that show traffic sources and attribution, track lead generation metrics that matter to your goals, create form conversion reports that identify drop-off points, and monitor MQL progression to see if qualified leads are actually converting to opportunities.
Every automation follows the same pattern: trigger, conditions, actions, goals. Master this universal structure and you can build any workflow in any platform.
Present upsells and cross-sells at renewal periods, usage milestones, and moments when customers naturally need more from your solution.
Resolve bottlenecks fast with the EOS framework. Identify problems, discuss solutions, solve them, and assign clear ownership.
Set up internal notification workflows that alert your team when leads take important actions, configure lead assignment automation that distributes new leads fairly, build lead status automation that progresses contacts through your funnel, and create data quality workflows that keep your database clean without manual effort.
Set up async communication that keeps teams aligned without constant meetings. Reduce notification overload whilst maintaining clarity.
Place forms where intent is highest. Choose fields that balance data quality against conversion rate. Make every form work harder.
Set team goals for traffic, leads, and MQLs, track progress toward those goals in real-time, build marketing dashboards that show what's working, and review marketing metrics in a way that informs strategy adjustments.
Make renewing frictionless and proactive so customers don't have to think about it whilst you spot risks early enough to address them.
Create clear progression from entry tier to premium offering so customers see the natural next step as they grow and need more value.
Use a weekly Firebreak to close open loops and reset. Start next week clear and focused by clearing, reflecting, and planning systematically.
Match CTA to segment readiness. Hot traffic wants "Book demo now", cold traffic wants "Get the guide". Asking for too much too soon kills conversion. Asking for too little from ready buyers wastes opportunities.
Create a trusted task system so you never forget anything. Always know what to work on next with capture, prioritisation, and timeboxing.
Connect your growth tools with automation platforms. Handle data flow, trigger workflows, and eliminate repetitive manual busywork.
Identify your best customers, recent churned accounts, and lost prospects. Build a list of 8-12 people who can tell you what really drives buying decisions.
Track what matters for growth decisions. Map key conversions, name events with clear conventions, and document tracking specifications.
Weekly planning sessions turn monthly plans into weekly execution. Set the top 3 priorities, assign owners, and ensure everyone knows what to work on.
Design proposal frameworks with clear scope, pricing options, and acceptance workflows that guide buyers toward decisions without confusion.
Deep strategic reset with full performance analysis. Identify system-level bottlenecks, validate strategy, and set the next roadmap.
Build a knowledge base that captures processes and decisions. Prevent institutional knowledge from living only in people's heads.
Learn how to manage your team's activities and hold them accountable, track team performance with the right metrics, create reports that show leadership what's working, and use data insights to coach team members toward better results.
Honest assessment of where you are now, what's working, what's broken, and what resources you have.
The roadmap from where you are to where you want to be. Three parallel tracks working together: big initiative, 10% improvements, and buffer capacity.
Find and qualify leads with precision so you can spend less time prospecting. Focus more time on closing actual conversations that matter.
Likes mean nothing if they don't convert into business. Break down winning formats, hooks, and structures that attract your ideal buyer and drive action.
Write cold emails that get replies with clear value and no fluff. Learn frameworks for subject lines, openers, relevance, proof, and CTAs.
Move warm leads toward a discovery call. Share case studies, answer objections, drop booking links at the right moment. Fast track for hot leads, slower for warm.
Convert every long-form guide into LinkedIn posts, carousels, videos, and podcast snippets in minutes with AI prompts and reusable templates.
Random tactics scatter your focus and burn you out. Systems compound effort into sustainable growth. See why working without structure leads to chaos.
Look at your dashboard to identify where conversion drops, then use customer research to understand why. Bottlenecks are where the most impact lives.
Structure your campaign across multiple touchpoints using email, LinkedIn, or both channels for maximum reach and response rates.
Focus beats diversification. Scale one channel until it stops working efficiently, then add one more. Always have a backup channel started, but put 80% of effort into your primary channel.
Use AI to amplify productivity in writing and research. Avoid overspending on capabilities you won't use or falling for empty hype.
Structure pricing tiers, usage-based fees, and add-ons that enable customers to grow with you whilst capturing more value as they scale.
Position upgrades and cross-sells as solving customer problems, not hitting your sales targets, so offers feel helpful instead of pushy.
Build your product library with accurate pricing, create quote templates that look professional and save time, configure payment integration so customers can pay immediately, and set up e-signature workflows that eliminate printing, signing, and scanning contracts.
Write content that educates, engages, and converts with clear transformation. Create for one reader with proof, optimise for search, drive qualified traffic.
Identify complementary products or services that solve related problems and present them at the right moment in the customer journey.
Lock in domain, DNS, inbox warm-up, and sending volumes before writing a single email. Protect deliverability from day one with proper setup.
Stop scrambling for ideas the night before you post. Set up a simple Notion calendar, balance value and sales, and stay three weeks ahead consistently.
Boost LinkedIn reach in the week before you post. Warm the algorithm with daily chats, meaningful comments, a cleaner network, and new recommendations.
Small improvements across 12 metrics multiply into exponential growth. Learn how engines connect, why improvements compound, and where leverage lives.
Launch your repurposed assets with a step-by-step plan. Time email blasts, social drops, community posts, and engage for 60 minutes per launch.
Understand how leads, deals, contacts, and companies relate to each other in HubSpot's CRM, see how data flows from marketing into your sales pipeline, learn how tasks, meetings, and activity logging keep deals moving forward, and get an overview of the sales tools you'll use every day.
Your profile is your homepage so fix this before you post anything. Clear headline, sharp pitch, strong CTAs, and trust signals that convert visitors.