My thinking on building growth machines, organised around six core topics that form my methodology. Each article connects theory to practice, showing not just what works, but why it works and how to adapt it to your context. Written for consultants and course creators who are serious about systematic growth.
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Deep work keeps getting interrupted by Slack, email, and quick questions. Practical steps to design an environment where your best hours go to your most important work.
Make and receive calls directly from your CRM, automatically log conversations, and record calls for training and compliance.
Automate what happens between booking and the meeting itself so prospects show up prepared and excited rather than forgetting they booked.
Map your sales process into stages with probabilities. Add conditional properties so reps capture the right information at every step.
A folder full of interview notes is worthless if nothing changes. Learn how to spot patterns across conversations and turn what you heard into better copy, sharper ads, and stronger sales conversations.
Deals stall when paperwork is slow. Proposal tools help you send professional documents and get signatures without the back and forth.
Every week creates clutter: loose tasks, unanswered messages, and half-finished thoughts. A Friday firebreak ritual to clear the decks, score your progress, and set up next week.
Execute the full experiment loop each month: select from your backlog, launch, monitor, close, and document what you learned.
Customers expect fast answers. Helpdesk tools organise requests so nothing gets buried and response times stay low.
Get qualified leads to book a meeting when they've shown interest but haven't taken the next step.
Define the properties that signal a healthy vs. at-risk customer (engagement, support tickets, NPS). Create a score HubSpot updates automatically.
Good creative gets clicks. Design tools help you produce professional visuals without waiting on designers for every asset.
Find and fix the technical issues that slow your pages down and frustrate mobile visitors, so fewer people leave before they see your offer.
Build dashboards that track ticket volume, resolution time, SLA compliance, and customer satisfaction so you can spot service issues early.
Write cold emails that get replies with clear value and no fluff. Learn frameworks for subject lines, openers, relevance, proof, and CTAs.
Analyse which proposal formats, pricing structures, and lengths correlate with higher close rates so you double down on what works.
Experiment with when reminders go out and what they say to find the combination that gets the most people to show up.
Make rebooking easy with one click. Follow up same day if they miss. Give them another chance without burning the relationship.
Replace your original assumptions with real revenue data and recalculate whether your growth model is financially sustainable.
Apply a structured approach to scaling what works: do more of it, make it better, then add new variations to extend your reach.
Most experiments fail before they start because the hypothesis is vague or untestable. Learn how to write hypotheses that are specific enough to prove or disprove and tied to metrics that matter.
Learn which numbers to check each week, how to spot early warning signs, and what to escalate before small problems become big misses.
Revive your existing LinkedIn network and surface opportunities hidden in connections you've ignored.
Shorten the gap between first touch and booked meeting by removing friction at every step of the journey.
The value of a meeting lives in what happens afterwards. Capture decisions and action items so every conversation moves work forward.
Campaign pages need to go live fast. Dedicated builders let you launch and test without touching your main website.
Most meetings are too long because they mix brainstorming and decisions with information sharing. A framework for fewer, shorter, better meetings that actually produce outcomes.
Stop scrambling for ideas the night before you post. Set up a simple Notion calendar, balance value and sales, and stay three weeks ahead consistently.
60%+ of traffic is mobile. If your page isn't optimised for small screens, you're losing half your visitors. Also ensure your ad promise matches the landing page headline exactly.
See how Random Rick, Specialist Steve, and Solid Sarah compare side by side and why a structured system always wins.
Identify churn patterns, build early warning systems, and create win-back campaigns for customers considering leaving to salvage relationships.
Commit to at least two customer conversations a month so your understanding of the market stays current and your messaging stays sharp.
Map the first 30-90 days to deliver quick wins, set expectations, and prove value before customers question their decision to buy from you.
The first line determines whether anyone reads your ad. Test different hook types (questions, stats, pain statements, outcome promises) to find what stops the scroll for each segment.
Build reusable quote and proposal templates with your branding, default sections, personalisation tokens, and terms so every quote looks professional without starting from scratch.
Happy customers don't always tell you and unhappy ones often don't either. Feedback tools capture sentiment so you know where you stand.
Build active lists that update automatically as contacts meet criteria, create segmentation rules based on behaviour and attributes, and set up list hygiene automation that removes inactive or unqualified contacts.
Find and verify contact data, enrich leads with company information, and build targeted lists for outreach.
Configure what happens when a lead arrives from marketing: how reps get notified, how leads are assigned, and what the first sales task should be.
Plan and execute price increases with clear messaging and a thoughtful rollout that retains customers and positions the change positively.
Don't build new pages yet. First, analyse which current pages convert best and redirect underperforming traffic there. Quick win with zero build time.
Keep deals moving forward when prospects need time to think or consult their team.
Update your qualification criteria based on which discovery calls actually turned into closed deals over the last quarter.
Random testing wastes time and teaches you nothing. Learn how to collect experiment ideas systematically and prioritise them based on potential impact so you always know what to run next.
Track what matters for growth decisions. Map key conversions, name events with clear conventions, and document tracking specifications.
Review campaign performance by audience segment, test creative variations, and shift budget toward the combinations that generate pipeline.
Map the right prospects, message, and channels before sending a single email. Make every touch land in the inbox of someone ready to talk.
Test message angles (pain, outcome, proof, comparison), positive versus negative framing, and platform-specific copy structures. Different segments respond to different angles, and you won't know which until you test.
Create a default dashboard that shows unenriched contacts, missing properties, duplicate records, and data quality over time. Keeps the foundation visible.
You can train for a half marathon in 12 weeks. You can launch a product, land five clients, or completely redesign a process. But you have to start now. A sprint system that creates urgency and visibility.
Link your email inbox, calendar, and key integrations (Slack, Google Workspace, accounting). One-time setup that makes everything downstream work.
Calculate which segments need dedicated pages based on traffic volume and message distance. If belief gaps are close, segments can share pages. If gaps are large and volume is high, build separate pages.
Re-score your experiment backlog each quarter using updated data so you always run the highest-leverage tests first.
Review search term reports, refine match types, test ad variations, and reallocate budget to the campaigns that drive qualified pipeline.
Set up invoice templates, recurring billing for retainer clients, and automated payment reminders.
Revenue leaks through failed payments and messy upgrades. Billing tools handle the complexity so you collect what you've earned.
Small improvements across 12 metrics multiply into exponential growth. Learn how engines connect, why improvements compound, and where leverage lives.
Install Google Tag Manager and Google Analytics 4 correctly. Get the right foundations in place before tracking any events or conversions.
Annual goals mean nothing without quarterly targets that break them down. Learn how to work backwards from revenue through conversion steps and set the assumptions your team will execute against. By the end of this chapter, you'll have a model that turns ambition into arithmetic and gives every team a number they own.
Remove or re-segment contacts who have not engaged in 90 or more days to protect your sender reputation and keep your data clean.
Build targeting audiences using job title, company size, and industry filters, and set up matched audiences from your CRM and website visitors.
Wake up cold leads who went quiet. Try a new angle, share fresh content, or ask directly if they are still interested. Remove after 3-4 touches with no response.
Break down form completions by traffic source to see which channels bring the most convertible visitors and where to invest more.
Likes mean nothing if they don't convert into business. Break down winning formats, hooks, and structures that attract your ideal buyer and drive action.
Find the search terms your buyers actually use, choose the right match types, and build a negative keyword list that protects your budget.
Where your team communicates shapes how decisions get made. Good collaboration tools make information easy to find and keep conversations focused.
Take new interview findings and systematically update your ads, landing pages, and sales scripts so your messaging stays relevant.
Every lead starts with a form submission. Good form tools balance conversion with data quality so you capture the right information.
Boost LinkedIn reach in the week before you post. Warm the algorithm with daily chats, meaningful comments, a cleaner network, and new recommendations.
Growth without guardrails burns cash. Set the CAC to LTV ratio and payback period that determines how aggressively you can scale and what constraints your growth engines need to operate within.
Engage website visitors in real-time, qualify leads automatically, and route conversations to the right team member.
Systematically evaluate and pilot one new distribution channel per cycle so you always have a backup if your main channel slows down.
Build the workflow that moves a lead to sales when they hit your threshold: lifecycle stage change, task creation, owner assignment, and notification.
Once you know what each segment doubts, you can create messages and proof that close those specific gaps. This chapter shows you how to match segments to channels, write segment-specific messages, and measure which belief gaps you're actually closing.
Monitor your sales team's activities, track pipeline health across all reps, identify deals that need attention, and coach based on real data instead of gut feeling.
Statistical significance is just the beginning. Learn how to interpret results correctly, avoid false positives, and turn winning experiments into permanent improvements across your growth engines.
Evaluate which closing approaches your team uses, measure their effectiveness, and refine what works for your market.
Introductions, tool access, timeline confirmation, and communication setup. Sets the foundation for everything that follows.
Build a library of responses for common negotiation scenarios including price pushback, competitor comparisons, and deal stalls.
Random tactics scatter your focus and burn you out. Systems compound effort into sustainable growth. See why working without structure leads to chaos.
Improve the booking page itself with fewer steps, a clearer value proposition, and social proof so more visitors actually schedule.
Use detractor feedback to make specific improvements and track whether scores improve over time.
Review download rates and lead quality each quarter, then update or replace offers that have gone stale.
Structure pricing tiers, usage-based fees, and add-ons that enable customers to grow with you whilst capturing more value as they scale.
A winning test means nothing if the setup was flawed. Learn how to configure experiments properly in VWO, ad platforms, and email tools so your results are actually valid.
Set up payment processing, create payment links for common offerings, and configure invoice templates and automation for recurring billing.
Your prospects compare you to alternatives whether you like it or not. Control that comparison by deliberately choosing your category and articulating why you win against the options they are already considering.
Experiment with how you display pricing, including tiered options, monthly versus annual, and anchoring techniques, to see what converts best.
Outreach at scale requires sequences and tracking. Engagement platforms help you follow up consistently without losing the personal touch.
What happens when a new customer lands: ticket creation, owner assignment, welcome email, and first onboarding task.
Upload your visual identity so every email, quote, and document that leaves HubSpot looks consistent. Set default colours, fonts, and logo placement once, then let templates do the work.
Analyse which expansion offers get accepted and which get rejected, then adjust your approach based on the patterns.
Organic traffic compounds over time but only if you're targeting the right keywords. These tools show you what to create and how to rank.
Create systematic processes to gather customer input, surface issues early, and act on feedback before problems become churn events.
Create the touchpoints after signing that reinforce the buyer's decision, set expectations for onboarding, and start the relationship well.
Define SLA policies for response and resolution times, configure escalation rules, and set up alerts so your team never misses a deadline.
Not everyone moves through awareness the same way. Some people believe training works but doubt online training. Others believe online training works but doubt your approach. These splits create your segments.
Optimise your outreach by measuring what matters. Track opens, replies, and conversions, then diagnose and fix drop-offs systematically.
Track show rates over time and by lead source to identify which prospects are most likely to attend and where the drop-off happens.
Convert every long-form guide into LinkedIn posts, carousels, videos, and podcast snippets in minutes with AI prompts and reusable templates.