My thinking on building growth machines, organised around six core topics that form my methodology. Each article connects theory to practice, showing not just what works, but why it works and how to adapt it to your context. Written for consultants and course creators who are serious about systematic growth.
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Getting busy people to give you thirty minutes is harder than it sounds. Use the right channels and messages to fill your interview calendar without begging or burning goodwill.
Experiment with headline, subhead, and hero image combinations to find what keeps visitors on the page past the first screen.
Define which contacts count as marketing contacts (and which don't). This controls your billing and who receives campaigns.
Experiment with how you display pricing, including tiered options, monthly versus annual, and anchoring techniques, to see what converts best.
Bring cold leads back to life when they've stopped responding to your messages.
Keep deals moving forward when prospects need time to think or consult their team.
Build automated and manual workflows that trigger when health scores drop, so you reach out before the customer decides to leave.
Set up users with the right access levels before they start working in HubSpot. Understand how seats work, create teams that match your organisation, and configure permissions so people see what they need without accessing what they shouldn't.
Place forms where intent is highest. Choose fields that balance data quality against conversion rate. Make every form work harder.
Break down click-through rates by segment to discover which audiences respond best and where your creative needs reworking.
Evaluate which closing approaches your team uses, measure their effectiveness, and refine what works for your market.
Configure scoring criteria that balance demographic fit with behavioural engagement, implement point values for actions that predict conversions, and create score-based workflow triggers that route hot leads immediately.
Turn high-quality articles into discoverable assets. Craft title tags, schema, internal links, add llms.txt, fix speed, and rank in search and AI.
Don't build new pages yet. First, analyse which current pages convert best and redirect underperforming traffic there. Quick win with zero build time.
Design proposal frameworks with clear scope, pricing options, and acceptance workflows that guide buyers toward decisions without confusion.
Knowledge that's written down compounds. Document your processes and decisions so your team builds on what's already been figured out.
Replace fatigued ads before performance drops by keeping a rotation calendar and a pipeline of fresh creative ready to go.
Build board-ready reports that show revenue forecasting, pipeline coverage, and progress against company targets without getting lost in operational detail.
Prepare responses for the most common objections that come up during first conversations so your team stays confident and composed.
Create retargeting audiences from website visitors, video viewers, and lead form openers so you stay visible to prospects already in your pipeline.
Review account health trends across your portfolio each quarter, adjust scoring weights, and catch at-risk accounts before they churn.
Build reusable quote and proposal templates with your branding, default sections, personalisation tokens, and terms so every quote looks professional without starting from scratch.
Automate what happens between booking and the meeting itself so prospects show up prepared and excited rather than forgetting they booked.
Understand how much your customers are willing to pay so you can price with confidence.
Pick the right template, add reports that answer your weekly questions, and arrange everything so performance is visible in 30 seconds.
Build useful GA4 reports once your events are tracked. Understand what's working with funnels, segmentation, and automated reporting.
Campaign pages need to go live fast. Dedicated builders let you launch and test without touching your main website.
Define the properties that signal a healthy vs. at-risk customer (engagement, support tickets, NPS). Create a score HubSpot updates automatically.
Professionals spend 28% of their workweek on email. A processing system based on Getting Things Done so you clear your inbox in minutes and respond in order of importance, not arrival.
Apply a structured approach to scaling what works: do more of it, make it better, then add new variations to extend your reach.
Find out why qualified meetings sometimes do not convert and close the gaps in your discovery process.
Track engagement, usage, and sentiment to identify at-risk customers before they churn so you can intervene early with targeted outreach.
See how Random Rick, Specialist Steve, and Solid Sarah compare side by side and why a structured system always wins.
Customers who don't adopt don't renew. Onboarding tools guide new users to value before they lose interest.
Work backwards from revenue to figure out how much traffic you actually need, then calculate the maximum you can spend per lead whilst staying profitable. This tells you which channels are even possible before you waste budget testing everything.
Your profile is your homepage so fix this before you post anything. Clear headline, sharp pitch, strong CTAs, and trust signals that convert visitors.
Focus beats diversification. Scale one channel until it stops working efficiently, then add one more. Always have a backup channel started, but put 80% of effort into your primary channel.
Experiment with different service or product combinations to find which bundles have the highest attach rate with existing customers.
Build a consistent follow-up rhythm for sent proposals so deals do not go cold while you wait for a response.
Walk through the full quoting process: associate a deal, choose a template, add line items, customise sections, review, and share the quote as a link, email, or PDF.
Define the fields your business actually needs on contacts, companies, and deals. Understand why the same-looking property on a contact and a company are separate objects with separate data.
Combine default reports, custom reports, and analytics (coach reps, forecast, pipeline health) into one view. Schedule weekly delivery to the team.
Find and qualify leads with precision so you can spend less time prospecting. Focus more time on closing actual conversations that matter.
Build a knowledge base from past experiments so new tests build on proven insights instead of starting from scratch every time.
Update your qualification criteria based on which discovery calls actually turned into closed deals over the last quarter.
Build saved views, configure record sidebars, and set default properties so every team member sees what they need without clicking around.
Close deals faster by staying top of mind while your proposal sits in their inbox.
Make and receive calls directly from your CRM, automatically log conversations, and record calls for training and compliance.
Design branded quote layouts with your logo, terms, and e-signature fields. Reps select a template, and the product library fills in the rest.
Build a repeatable call structure that uncovers pain, impact, timeline, and budget without feeling like a checklist interrogation.
Track show rates over time and by lead source to identify which prospects are most likely to attend and where the drop-off happens.
Use the compound model to calculate which single metric improvement will generate the biggest revenue impact this quarter, so you focus where it matters most.
Pull your numbers from the last cycle, compare them against targets, and see which metrics moved and which ones stalled. You will leave with a clear picture of where you stand.
Review search term reports, refine match types, test ad variations, and reallocate budget to the campaigns that drive qualified pipeline.
Small improvements across 12 metrics multiply into exponential growth. Learn how engines connect, why improvements compound, and where leverage lives.
Choose between hourly, project, retainer, and value-based models based on your service type, market, and growth goals.
Proposal templates speed up sales. Use PandaDoc or DocuSign to create master templates with merge fields, pricing tables, e-signature and approval workflows.
Organic traffic compounds over time but only if you're targeting the right keywords. These tools show you what to create and how to rank.
Compare PandaDoc, Proposify, and other tools based on your sales complexity, CRM integration needs, and pricing workflow requirements.
Build workflows triggered by health score drops: internal alerts, outreach tasks, manager escalation. Catch problems before customers leave.
Build a shared objection-handling library and run practice sessions based on real call data so your team improves together.
A winning test means nothing if the setup was flawed. Learn how to configure experiments properly in VWO, ad platforms, and email tools so your results are actually valid.
Build dashboards that track ticket volume, resolution time, SLA compliance, and customer satisfaction so you can spot service issues early.
Calendar ping-pong kills momentum. Booking tools let prospects pick a time instantly so meetings actually happen.
Customise deal stages to match your actual sales process, configure win and loss reasons that help you identify patterns, and set deal probability by stage so forecasting reflects reality.
Map your sales process into stages with probabilities. Add conditional properties so reps capture the right information at every step.
Structure your campaign across multiple touchpoints using email, LinkedIn, or both channels for maximum reach and response rates.
Send confirmation immediately with what to expect. Remind at 24 hours and 1 hour. Each touchpoint reduces no-shows.
Images and videos determine whether ads get noticed in feed. Test formats systematically: single images versus carousels versus videos, and match visual type to segment and awareness stage.
Link your email inbox, calendar, and key integrations (Slack, Google Workspace, accounting). One-time setup that makes everything downstream work.
Create a smooth transition from sales to customer success that builds trust from day one.
Systematically evaluate and pilot one new distribution channel per cycle so you always have a backup if your main channel slows down.
Match your offer to where prospects are in their buying journey. Problem aware, solution aware, and product aware buyers need different things.
Turn accepted LinkedIn requests into engaged prospects without coming across as pushy or salesy.
Build pipeline dashboards that show deal health at a glance, track your personal performance against targets, set up revenue forecasting, and monitor forecast accuracy over time.
Every week creates clutter: loose tasks, unanswered messages, and half-finished thoughts. A Friday firebreak ritual to clear the decks, score your progress, and set up next week.
Spreading effort across everything means making progress on nothing. Learn how to pick one metric to focus on each month, select initiatives that will actually move it, and create the conditions for step-change improvement rather than incremental tweaks. Walk away with a clear focus and a short list of initiatives that matter.
Your system for tracking work determines how your team operates. The right tool makes priorities visible and keeps everyone moving without endless status updates.
Choose between single image, carousel, video, document, and conversation ads based on your objective and where your audience is in the funnel.
Design the internal handoff from sales to delivery so customers experience a smooth transition and nothing gets lost along the way.
Identify manual steps your team still does by hand and build workflows to eliminate them one by one as your processes stabilise.
Link products to deals, generate branded quotes with e-signature, and connect payment collection so you close deals without leaving the CRM.
Summary of what was built, documentation of all configurations, recommendations for next steps, and transfer of all assets.
Review campaign performance by audience segment, test creative variations, and shift budget toward the combinations that generate pipeline.
Lock in domain, DNS, inbox warm-up, and sending volumes before writing a single email. Protect deliverability from day one with proper setup.
Use HubSpot's pre-built reports for email, landing pages, forms, social, and ads. Know what's working without building anything from scratch.
Ideas, tasks, and commitments appear during meetings, in conversations, while driving. Most of them disappear. One capture habit so nothing falls through and your brain can stop trying to remember.
Exclude your own IP address from Google Analytics 4. Keep your data accurate and free from internal traffic noise that skews metrics.
Show different messaging or proof points depending on whether visitors come from search, ads, or social, so the page matches their expectations.
Write search ads that earn the click by matching intent, and configure extensions that increase your ad real estate and click-through rate.
Happy customers don't always tell you and unhappy ones often don't either. Feedback tools capture sentiment so you know where you stand.
Random tactics scatter your focus and burn you out. Systems compound effort into sustainable growth. See why working without structure leads to chaos.
Learn which numbers to check each week, how to spot early warning signs, and what to escalate before small problems become big misses.
Systematically categorise and review why deals are lost to find the most fixable failure points in your sales process.
Define SLA policies for response and resolution times, configure escalation rules, and set up alerts so your team never misses a deadline.
Check how each email in your sequences is performing so you can identify the ones that need rewriting or replacing.
Run experiments on field count, layout, and page position to find the form configuration that gets the most completions.
A folder full of interview notes is worthless if nothing changes. Learn how to spot patterns across conversations and turn what you heard into better copy, sharper ads, and stronger sales conversations.
Revenue leaks through failed payments and messy upgrades. Billing tools handle the complexity so you collect what you've earned.
Get qualified leads to book a meeting when they've shown interest but haven't taken the next step.