My thinking on building growth machines, organised around six core topics that form my methodology. Each article connects theory to practice, showing not just what works, but why it works and how to adapt it to your context. Written for consultants and course creators who are serious about systematic growth.
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Honest assessment of where you are now, what's working, what's broken, and what resources you have.
See which companies visit your website, even if they don't fill out a form. Prioritise outreach based on buying signals.
Likes mean nothing if they don't convert into business. Break down winning formats, hooks, and structures that attract your ideal buyer and drive action.
Identify your best customers, recent churned accounts, and lost prospects. Build a list of 8-12 people who can tell you what really drives buying decisions.
Send confirmation immediately with what to expect. Remind at 24 hours and 1 hour. Each touchpoint reduces no-shows.
See the full funnel from first touch to closed revenue, identify where leads leak between marketing and sales, and track the metrics that connect activity to outcomes.
Follow your test plan without peeking early or changing mid-test. Monitor for implementation issues. Segment results to understand which audiences responded. Extract qualitative insights, not just numbers.
Images and videos determine whether ads get noticed in feed. Test formats systematically: single images versus carousels versus videos, and match visual type to segment and awareness stage.
Match your offer to where prospects are in their buying journey. Problem aware, solution aware, and product aware buyers need different things.
Choose the right tool for the job. Handle edge cases before they cause problems. Test thoroughly on sample data before going live. Monitor for failures after launch.
Focus beats diversification. Scale one channel until it stops working efficiently, then add one more. Always have a backup channel started, but put 80% of effort into your primary channel.
Manage your time like your ad budget. Get the highest ROI from your hours with personal audits, ideal-week calendars, and timeboxing.
Map the first 30-90 days to deliver quick wins, set expectations, and prove value before customers question their decision to buy from you.
Deep channel expertise doubles revenue but still hits a ceiling. Mastering one engine isn't enough. See why system thinking beats specialisation.
Weekly planning sessions turn monthly plans into weekly execution. Set the top 3 priorities, assign owners, and ensure everyone knows what to work on.
Build and manage your website content. Choose a platform that balances flexibility, ease of use, and integration with your growth stack.
Set up users with the right access levels before they start working in HubSpot. Understand how seats work, create teams that match your organisation, and configure permissions so people see what they need without accessing what they shouldn't.
Learn how to write a go-to-market strategy that defines your ICP, positioning, pricing, and channels. Includes real examples from service and product businesses.
Stop leaving reach to chance with random timing. Use a pre-posting checklist, well-timed publishing, and first-hour engagement to multiply impressions.
Capture visitors before they leave with exit intent, scroll triggers, and timed pop-ups. Use LinkedIn and Meta lead forms to recapture those who did not convert.
Track what matters for growth decisions. Map key conversions, name events with clear conventions, and document tracking specifications.
Build pipeline dashboards that show deal health at a glance, track your personal performance against targets, set up revenue forecasting, and monitor forecast accuracy over time.
Write content that educates, engages, and converts with clear transformation. Create for one reader with proof, optimise for search, drive qualified traffic.
Boost LinkedIn reach in the week before you post. Warm the algorithm with daily chats, meaningful comments, a cleaner network, and new recommendations.
Convert people who reached out to you into qualified conversations while their interest is still warm.
Position upgrades and cross-sells as solving customer problems, not hitting your sales targets, so offers feel helpful instead of pushy.
Create systematic processes to gather customer input, surface issues early, and act on feedback before problems become churn events.
Find leads leaking through gaps most companies ignore. Google Business, support emails, phone enquiries, and high-traffic pages without CTAs.
Set up notification workflows that alert your team when leads take important actions, configure lead assignment automation that distributes leads fairly, and create data quality workflows that keep your database clean.
Remove distractions and control your digital environment. Create conditions for high-quality focused work without constant interruptions.
Stop scrambling for ideas the night before you post. Set up a simple Notion calendar, balance value and sales, and stay three weeks ahead consistently.
Look at your dashboard to identify where conversion drops, then use customer research to understand why. Bottlenecks are where the most impact lives.
Focus on metrics that drive decisions and reveal bottlenecks. Avoid vanity metrics that look good but don't help you grow.
Move warm leads toward a discovery call. Share case studies, answer objections, drop booking links at the right moment. Fast track for hot leads, slower for warm.
Structure pricing tiers, usage-based fees, and add-ons that enable customers to grow with you whilst capturing more value as they scale.
Design together, record walkthroughs, whiteboard ideas, and share passwords securely across your team.
Make and receive calls directly from your CRM, automatically log conversations, and record calls for training and compliance.
Random tactics scatter your focus and burn you out. Systems compound effort into sustainable growth. See why working without structure leads to chaos.
Track engagement, usage, and sentiment to identify at-risk customers before they churn so you can intervene early with targeted outreach.
Create a smooth transition from sales to customer success that builds trust from day one.
Build your internal knowledge base, document processes, and create SOPs your team will actually use.
Work backwards from revenue to figure out how much traffic you actually need, then calculate the maximum you can spend per lead whilst staying profitable. This tells you which channels are even possible before you waste budget testing everything.
Identify churn patterns, build early warning systems, and create win-back campaigns for customers considering leaving to salvage relationships.
Identify complementary products or services that solve related problems and present them at the right moment in the customer journey.
Move content subscribers from passive readers to active prospects ready to talk.
Set up conversion tracking for real business actions. Track meetings booked, sign-ups completed, key pages visited, and payments made.
The roadmap from where you are to where you want to be. Three parallel tracks working together: big initiative, 10% improvements, and buffer capacity.
The hottest traffic (people comparing you to competitors) is expensive but easiest to convert. Start there, dominate it, then work backwards to warmer traffic, then cold traffic as you hit channel limits.
Sarah runs fewer experiments but wins anyway. She aligns 12 metrics across 4 engines. See how systematic leverage creates exponential results.
Create a trusted task system so you never forget anything. Always know what to work on next with capture, prioritisation, and timeboxing.
Lock in domain, DNS, inbox warm-up, and sending volumes before writing a single email. Protect deliverability from day one with proper setup.
Compare PandaDoc, Proposify, and other tools based on your sales complexity, CRM integration needs, and pricing workflow requirements.
Map the right prospects, message, and channels before sending a single email. Make every touch land in the inbox of someone ready to talk.
Match CTA to segment readiness. Hot traffic wants "Book demo now", cold traffic wants "Get the guide". Asking for too much too soon kills conversion. Asking for too little from ready buyers wastes opportunities.
Start conversations with cold leads by leading with value instead of a meeting request.
Spot upsell and cross-sell opportunities from usage patterns, customer feedback, and lifecycle signals before customers even ask for more.
Revive your existing LinkedIn network and surface opportunities hidden in connections you've ignored.
Configure the core settings that affect everything else in HubSpot: timezone, currency, and default properties. Then connect your website and advertising platforms so data starts flowing into your CRM from day one.
Test message angles (pain, outcome, proof, comparison), positive versus negative framing, and platform-specific copy structures. Different segments respond to different angles, and you won't know which until you test.
Proposal templates speed up sales. Use PandaDoc or DocuSign to create master templates with merge fields, pricing tables, e-signature and approval workflows.
Choose meeting types, set durations and buffers, place links where intent is highest. Make booking frictionless so ready leads do not drop off.
Change your approach to meetings so they stop wasting time. Drive progress with agendas, preparation, best practices, and clear follow-up.
Set a traffic goal, group keywords by intent, and build a strategic content pillar map that scales with clear launch plans ready to execute.
Monitor which sections get read, how long prospects spend reviewing, and which pricing options convert best so you can optimise proposals.
Deliver what they asked for, then introduce yourself. Build trust over 3-5 emails before asking for anything. Different flows for different entry points.
Automatically record, transcribe, and summarise your calls. Share insights with your team without manual note-taking.
Configure scoring criteria that balance demographic fit with behavioural engagement, implement point values for actions that predict conversions, and create score-based workflow triggers that route hot leads immediately.
Analyse what worked and what didn't. Assess experiments, identify patterns, and decide what to double down on or cut completely.
Convert every long-form guide into LinkedIn posts, carousels, videos, and podcast snippets in minutes with AI prompts and reusable templates.
Place forms where intent is highest. Choose fields that balance data quality against conversion rate. Make every form work harder.
Monitor your sales team's activities, track pipeline health across all reps, identify deals that need attention, and coach based on real data instead of gut feeling.
Launch your repurposed assets with a step-by-step plan. Time email blasts, social drops, community posts, and engage for 60 minutes per launch.
Upload your visual identity so every email, quote, and document that leaves HubSpot looks consistent. Set default colours, fonts, and logo placement once, then let templates do the work.
Turn accepted LinkedIn requests into engaged prospects without coming across as pushy or salesy.
Structure your campaign across multiple touchpoints using email, LinkedIn, or both channels for maximum reach and response rates.
Track tasks, deadlines, and team workload. Keep projects moving without losing visibility into who's doing what.
The first line determines whether anyone reads your ad. Test different hook types (questions, stats, pain statements, outcome promises) to find what stops the scroll for each segment.
Find and verify contact data, enrich leads with company information, and build targeted lists for outreach.
Every purchase requires customers to believe certain things are true. They need to believe the problem exists, that a solution works, that you're the right choice, and that buying now makes sense. Different people get stuck at different stages.
Define the stages a contact moves through from subscriber to customer, map the exact handover points where marketing passes leads to sales, and configure automation that updates lifecycle stages without manual work.
Keep deals moving forward when prospects need time to think or consult their team.
Recover missed meetings without burning the relationship or sounding frustrated.
Track performance over time. Identify bottlenecks and failures. A/B test workflows like you test landing pages. Compound automations by connecting them into complete systems.
One clear outcome you want to achieve in the next 90 days. Ambitious yet realistic.
Configure your personal workspace so HubSpot works for how you sell. Set working hours, notification preferences, connect your email and calendar, and set up snippets and templates you'll use daily.
Design a dashboard that tracks core metrics, shows trends, highlights problems, and keeps the team focused on what matters.
Turn your organic-growth strategy into a production system. Track ideas, score by impact, move through workflow, and publish on time consistently.
Build your product library with accurate pricing, create quote templates that look professional, configure payment integration, and set up e-signature workflows that eliminate printing and scanning.
Build useful GA4 reports once your events are tracked. Understand what's working with funnels, segmentation, and automated reporting.
Find and qualify leads with precision so you can spend less time prospecting. Focus more time on closing actual conversations that matter.
Make renewing frictionless and proactive so customers don't have to think about it whilst you spot risks early enough to address them.
A/B test one element at a time on highest-traffic pages. Start with headlines (biggest impact), then proof, then CTA. Apply winning patterns across similar pages without re-testing everything.
Build board-ready reports that show revenue forecasting, pipeline coverage, and progress against company targets without getting lost in operational detail.
Use AI for research, writing, analysis, and automation. Pick the right tool for different tasks in your workflow.
Create clear progression from entry tier to premium offering so customers see the natural next step as they grow and need more value.
Bring cold leads back to life when they've stopped responding to your messages.
Small improvements across 12 metrics multiply into exponential growth. Learn how engines connect, why improvements compound, and where leverage lives.
Don't just "try something". Write a hypothesis predicting what will happen and why. Design the experiment with proper controls so you actually learn whether your hypothesis was right.
Deep strategic reset with full performance analysis. Identify system-level bottlenecks, validate strategy, and set the next roadmap.
Engage website visitors in real-time, qualify leads automatically, and route conversations to the right team member.