Understanding Retention

Learn the definition and significance of customer retention in e-commerce.

Understand how to calculate retention rates and interpret them.

Explore strategies to improve retention and their impact on business growth.

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Product-market fit

Achieve the ideal symbiosis where your product satisfies a strong market demand.

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Product-market fit

A situation where a product satisfies a strong market demand.

Key to long-term growth and sustainability.

Measured by customer feedback, retention rates, and organic growth.

What is Product-market fit?

Imagine crafting a key that fits perfectly into a lock, turning smoothly without any hitches. That's the essence of product-market fit in the business world. It's when a company's product meets the needs and wants of its target market so well that it sells almost effortlessly. It's the sweet spot where customers are not just satisfied but are raving fans, leading to organic growth and strong retention.

Why is Product-market fit Important?

Achieving product-market fit is like hitting the jackpot for startups:

  1. Sustainable Growth: With a product that resonates with the market, growth becomes more organic and less forced.
  2. Customer Loyalty: Customers are more likely to stick around and become brand advocates.
  3. Efficient Use of Resources: Marketing and sales efforts yield better results when the product aligns with market needs.

How Do I Know I've Achieved Product-market fit?

  1. High Retention Rates: Customers keep coming back and using your product regularly.
  2. Organic Growth: Word of mouth becomes a significant driver of new customer acquisition.
  3. Positive Feedback: Unsolicited testimonials and reviews start pouring in.
  4. Decreased Customer Acquisition Costs: It becomes easier and less expensive to attract new customers.

In a Nutshell...

Product-market fit is the golden milestone every startup aims for. It's when the market votes "yes" for your product, signalling that you're on the right track. Achieving this fit reduces many of the risks associated with scaling and sets the foundation for sustainable growth.

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Lifetime Value

Programme

3

Lifetime Value

Boost retention, loyalty and customer value with strategic segmentation, automation, and innovative programs.

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Level

15

Turn happy customers into advocates

Loyalty program

Cement your customers' loyalty with programs that acknowledge and reward their engagement and spending.

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FAQ

Frequently asked questions

Frequently asked questions about this concept.

The Growth Session with Ewoud was a confirmation for our marketing team about the direction we're taking. Next to that, Ewoud gave the team an outsider perspective that was sharpening our focus and execution.

Peter-Paul de Leeuw
Peter-Paul de Leeuw
Amberscript
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CEO