Automation platforms

An automation platform lets you hook your favourite marketing, sales, and ops tools together without calling a developer. You click a few steps, test the flow, and it starts running in the background. That keeps the team moving quickly while code talent focuses on product work.

Connects to your tools

Check that the platform already has solid integrations for the apps you live in every day. If the connector doesn’t exist, you will stall before you start.

Drag-and-drop builder

A clear visual canvas lets you map a flow in minutes and spot problems at a glance. If you need to write code just to send data from A to B, move on.

Cost per run

Most tools charge for every task or workflow run. Estimate how many times a month each flow will fire, do the maths, and make sure the fee still makes sense when volume doubles.

Grows with your workload

Your first flow might handle ten leads a day; a year later it could be thousands. Pick a platform that keeps the same performance and pricing logic as traffic climbs.

Security you can trust

You are moving customer and revenue data, so the platform must offer two-factor login, data encryption, and clear policies on where data is stored.

Works well with your team

Look for easy sharing, edit history, and simple permission settings. Colleagues should see what a flow does and tweak it without breaking everything.

Handles advanced cases

When you hit an edge case, the tool should let you add custom code snippets or build a connector for a niche app. This keeps you from jumping ship later.

What is an automation platform?

An automation platform connects two or more apps and moves data between them without manual work. You set a rule once—“When a lead fills this form, add them to the CRM and send a Slack alert”—and the platform runs it every time the trigger fires. The goal is to clear routine admin from your calendar so you can focus on growth tasks that need judgement.

What is middleware in this context?

Middleware is the layer that sits between your apps and handles the heavy lifting: authentication, error handling, retries, and data formatting. Instead of writing custom scripts for each integration, you plug both apps into the middleware and let it translate. Think of it as a switchboard that ensures every data packet reaches the right terminal, even if the endpoints change over time.

How does an API fit in?

An API—application programming interface—is a set of rules an app exposes so other tools can read or write its data. Automation platforms use these rules to pull a new form submission from your website or push an updated contact to your CRM. No API, no reliable automation. Before choosing a platform, check that each must-have app offers a public API and that the platform supports it fully.

What is a trigger?

A trigger is the event that starts the automation: a new row in a spreadsheet, a ticket moving to “Done”, or a customer paying an invoice. The platform watches for the event and launches the workflow instantly. Triggers can fire in real time through webhooks or on a schedule—hourly, daily, or weekly—depending on how the app exposes its data.

What is a zap or an action?

Different platforms use different labels, but the concept is the same. A “zap” in Zapier or a “scenario” in Make is the entire workflow. An “action” is one step inside that flow—creating a record, updating a field, sending an e-mail. A single trigger can chain multiple actions: fetch data, format dates, enrich with a third-party API, then hand the payload to its final destination.

Why does all this matter?

Clear definitions help you scope automation work. If an app lacks webhooks, your trigger will poll on a schedule, adding delay. If an action does not expose a specific field, you might need middleware scripting or a custom connector. Knowing the limitations before you start saves hours of debugging later and keeps the promise of automation—consistent tasks done at machine speed—firmly intact.