Select automation that handles your lead volume and integrates with your CRM. Avoid overcomplicating simple workflows with enterprise tools.

Marketing automation ranges from simple email sequences to complex multi-touch attribution. Most teams overbuy. They purchase enterprise platforms for workflows they'll never build. Or they underbuy choosing free tools that break at 10,000 contacts. This chapter helps you match automation capability to your actual lead volume, integration requirements, and team sophistication so you're not paying for features you'll never use or outgrowing tools in six months.
Pick the right system for your team size and workflow style. Focus on adoption and collaboration, not feature bloat nobody will use.
The wrong tools waste money and create friction. The right tools compound productivity. Avoid vendor promises and feature bloat. Choose what actually fits your workflow, integrates cleanly, and grows with you.
See playbook
Execute personalised, multi-touch campaigns at scale through software that triggers messages based on prospect behaviour and characteristics.
Automate multi-touch email campaigns that adapt based on recipient behaviour to nurture leads consistently without manual follow-up from reps or marketers.
Connect triggers to actions across systems so repetitive tasks happen automatically and teams can focus on work that requires judgement instead of admin.
Define events that start automation workflows so the right message reaches people at the right moment based on their actual behaviour not arbitrary timing.