How to design your sales process

Build a sales infrastructure that tracks every deal, automates follow-up, and converts pipeline into revenue

Most sales processes are cobbled together inconsistent stages, unclear handoffs, and no visibility into what's working. A proper process turns chaos into predictability. Define stages that match how buyers actually decide, automate the busywork, and track metrics that reveal bottlenecks before deals stall.

How to design your sales process

Chapters

Chapter
1

How to structure your sales pipeline

Define stages that match buyer actions, configure CRM pipeline architecture, and set qualification criteria that keep forecasting honest always.

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Chapter
2

How to map your buyer journey

Identify the path from MQL to closed won and define clear handoff points between marketing and sales so no leads fall through gaps.

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Chapter
3

How to set up lead routing and assignment

Build rules that distribute leads to the right reps based on territory, company size, or product fit so every lead gets handled fast.

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Chapter
4

How to configure meeting workflows

Automate scheduling, pre-meeting prep, and post-meeting follow-up so nothing falls through cracks and every call advances the deal forward.

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Chapter
5

How to track sales performance

Build dashboards for pipeline velocity, conversion rates, win/loss analysis, and forecasting so you know what's working and where deals stall.

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Tools

How to design your sales process

tools

PandaDoc
Tool

PandaDoc

PandaDoc creates proposals, quotes, and contracts with content libraries, e-signature, and payment collection for sales teams.

DocuSign
Tool

DocuSign

DocuSign provides electronic signature, contract management, and workflow automation with legal validity and extensive integrations for enterprises.

Figma
Tool

Figma

Collaborative design for interfaces and assets excellent for landing pages, ads, and prototypes when marketing and design need alignment.

HubSpot
Tool

HubSpot

All in one CRM with marketing, sales and service, strong when you want one system that teams adopt.

Lemcal
Tool

Lemcal

Lemcal provides instant meeting scheduling optimised for speed with one-click booking, availability pools, and sales-focused features.

Books

How to design your sales process

books

Spin selling
Book summary & review

Spin selling

Neil Rackham

A clear walkthrough of Situation, Problem, Implication, Need payoff with examples that match complex deals.

The Science of Selling
Book summary & review

The Science of Selling

David Hoffeld

Research backed techniques for discovery, framing and closing that marketers can support with better assets.

$100M Offers
Book summary & review

$100M Offers

Alex Hormozi

A practical guide to shaping offers that convert. Translate ideas into pricing, guarantees and copy you can test this quarter with real customers.

Influence
Book summary & review

Influence

Robert Cialdini

Classic psychology translated for B2B. Use social proof, scarcity and reciprocity in a way that respects buyers.

Wiki

How to design your sales process

concepts

Wiki

Closing techniques

Use specific tactics that ask for the sale and overcome final hesitation to convert qualified prospects who need a clear signal that it's time to commit.

Wiki

Discovery call

Conduct exploratory conversations to understand prospect situations and qualify fit before investing time in demos or proposals that might waste both parties' time.

Wiki

Objection handling

Prepare responses to common purchase concerns to address doubts confidently and move deals forward rather than being surprised by predictable pushback.

Wiki

Sales cadence

Sequence multiple touchpoints across channels and time to increase response rates through persistent but respectful follow-up that prospects don't perceive as harassment.

Wiki

Sales methodology

Follow structured selling frameworks that provide consistent processes for qualifying, demonstrating value, and advancing opportunities through each pipeline stage.

Wiki

Win rate

Calculate what percentage of qualified opportunities close to measure sales effectiveness and identify whether poor conversion reflects targeting, process, or competition.

Playbooks

Other playbooks

Playbook

Record digital course

Plan course structure that moves students from problem to solution. Script lessons clearly. Record with simple equipment. Edit efficiently. Package for platforms like Thinkific or Teachable.

See playbook
Record digital course
Playbook

Customer research

Most customer research produces vague observations that sit in slides nobody reads. Proper research uncovers specific pain points, validates assumptions, and reveals what actually drives buying decisions. Learn to run research that produces actionable insights, not just interesting quotes.

See playbook
Customer research
Playbook

Paid advertising

Develop LinkedIn ads strategy that targets decision-makers. Set up campaigns with proper tracking. Learn Google Ads strategy for high-intent keywords. Master creative principles that drive conversions.

See playbook
Paid advertising
Playbook

Lead nurture sequences

Your best leads go cold because you're not in their inbox when they're ready to buy. Nurture sequences solve the timing problem. Stay top of mind with automated follow-up that delivers value, handles objections, and keeps momentum alive between meetings, proposals, and decisions.

See playbook
Lead nurture sequences
Playbook

How to set up marketing automation

Manual lead management breaks at scale. Automation captures every lead, scores them by intent, and keeps them warm until they're ready to buy all whilst you sleep.

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How to set up marketing automation
Playbook

LinkedIn thought leadership

Optimise your profile so it converts visitors to leads. Warm up your network before posting. Build a content calendar that keeps you ahead. Write posts that drive action. Time publishing to maximise reach.

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LinkedIn thought leadership
Further reading

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How to design your sales process