How to set up re-engagement campaigns

Win back inactive leads with automated campaigns. Re-spark interest before they go completely cold and forget about you entirely.

How to set up re-engagement campaigns

Introduction

Leads go quiet. They stop opening emails, stop visiting your site, and disappear from pipelines. Re-engagement campaigns give them one last chance before you archive them. This chapter shows you how to identify inactive leads, design re-engagement sequences that offer real value instead of "are you still interested?" messages, and set up automation that cleans your database by removing people who don't respond.

Define what inactive means for your business model

Design re-engagement sequences that offer real value

Configure automation to trigger at the right time

Archive or remove leads who still don't respond

Conclusion

Next chapter

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Playbook

How to set up marketing automation

Manual lead management breaks at scale. Automation captures every lead, scores them by intent, and keeps them warm until they're ready to buy all whilst you sleep.

See playbook
How to set up marketing automation
Tools

Relevant tools

HubSpot
Tool

HubSpot

All in one CRM with marketing, sales and service, strong when you want one system that teams adopt.

ActiveCampaign
Tool

ActiveCampaign

ActiveCampaign combines email marketing, CRM, and marketing automation with sophisticated workflows and lead scoring for B2B companies.

Klaviyo
Tool

Klaviyo

Klaviyo provides email and SMS marketing built specifically for e-commerce with deep Shopify integration and revenue attribution.

Brevo
Tool

Brevo

Brevo provides email marketing, SMS campaigns, and marketing automation with transactional email capabilities for growing businesses.

Mailchimp
Tool

Mailchimp

Mailchimp provides email marketing with automation, landing pages, and basic CRM features designed for small businesses and beginners.

Customer.io
Tool

Customer.io

Customer.io sends targeted messages across email, SMS, and push notifications triggered by user behaviour and product data for SaaS companies.

Growth wiki

Growth concepts explained in simple language

Wiki

Email sequence

Automate multi-touch email campaigns that adapt based on recipient behaviour to nurture leads consistently without manual follow-up from reps or marketers.

Wiki

Drip campaign

Send a series of scheduled emails that educate prospects over time to stay top-of-mind without overwhelming them with aggressive sales pitches.

Wiki

Churn rate

Measure the percentage of customers who stop paying to identify retention problems and calculate the true cost of growth in subscription businesses.

Wiki

Engagement

Measure likes, comments, and shares to evaluate content resonance and algorithmic distribution on social platforms that reward interactions with reach.