How to optimise contact forms

Structure contact forms that collect qualifying information whilst maintaining high conversion rates and low abandonment throughout the form.

How to optimise contact forms

Introduction

Contact forms are often too long, ask irrelevant questions, or lack clarity on what happens after submission. This kills conversion. The best contact forms ask just enough to qualify company size, current solution, specific problem without overwhelming prospects. They also set expectations: response time, next steps, and what the conversation will cover. This chapter shows you how to structure contact forms that balance qualification with conversion, test variations systematically, and improve submission rates without sacrificing lead quality.

Structure forms to qualify without overwhelming visitors

Use conditional logic to show relevant fields only

Set clear expectations for next steps after submission

Test variations to improve conversion rates systematically

Conclusion

Tools

Relevant tools

HubSpot
Tool

HubSpot

All in one CRM with marketing, sales and service, strong when you want one system that teams adopt.

Webflow
Tool

Webflow

Webflow builds custom websites visually without code, offering designer control, CMS capabilities, and hosting for professional web projects.

Unbounce
Tool

Unbounce

Unbounce creates landing pages with drag-and-drop building, A/B testing, and dynamic text replacement optimised for paid advertising conversion.

Instapage
Tool

Instapage

Instapage builds post-click landing pages with A/B testing, personalisation, and collaboration features for paid advertising campaigns.

Leadpages
Tool

Leadpages

Leadpages builds landing pages, pop-ups, and alert bars quickly with templates and basic A/B testing for lead generation campaigns.

Justuno
Tool

Justuno

Justuno captures email addresses and reduces abandonment through pop-ups, banners, and exit-intent offers with advanced targeting and testing.

Next chapter

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Nurture downloaded leads

After download, send a nurture sequence that delivers on the promise. Share related content, address common questions, show case studies and invite them to book a call when they're ready.

Playbook

Lead capture system

Capture mechanisms turn anonymous traffic into known leads you can follow up with. Make it easy for prospects to signal interest at any moment in their journey without creating friction or annoying people.

See playbook
Lead capture system
Growth wiki

Growth concepts explained in simple language

Wiki

Conversion rate

Calculate the percentage of visitors who complete desired actions to identify friction points and measure the effectiveness of marketing and product changes.

Wiki

Progressive profiling

Gradually collect information across multiple form submissions rather than overwhelming new leads with long forms that decrease conversion rates.

Wiki

Call-to-Action (CTA)

Craft clear, compelling prompts that drive specific user actions across platforms, from clicking through to converting.

Wiki

Trust signals

Display security badges, guarantees, and credentials to reduce purchase anxiety and prove legitimacy on pages where visitors make buying decisions.