Objection handling

Prepare responses to common purchase concerns to address doubts confidently and move deals forward rather than being surprised by predictable pushback.

Objection handling

Objection handling

definition

Introduction

Why it matters

How to apply it

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Sales pipeline

Your sales pipeline works exactly like a marketing funnel, you just need to know how to optimise it. Build the assets that help your team close: proposals that win, workflows that keep deals moving, and materials that answer objections before they kill opportunities.

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Sales pipeline tools

Sales pipeline tools

Deals slip through cracks when your sales stack doesn't work together. These tools keep your pipeline visible, your follow-ups timely, and your process tight.

Hubspot configuration

Hubspot configuration

HubSpot is powerful when configured properly and a mess when it's not. Set up your instance correctly from the start so your data stays clean and your team trusts the system.

Sales hub configuration

Sales hub configuration

Sales reps waste hours on admin when HubSpot isn't set up for how they actually work. Configure your workspace so the CRM helps you sell instead of slowing you down.

Discovery calls

Discovery calls

A bad discovery call wastes everyone's time. A good one uncovers real needs, builds trust, and positions your solution as the obvious choice before you ever pitch.

Related books

Spin selling

Neil Rackham

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Spin selling

A clear walkthrough of Situation, Problem, Implication, Need payoff with examples that match complex deals.

The Science of Selling

David Hoffeld

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The Science of Selling

Research backed techniques for discovery, framing and closing that marketers can support with better assets.

Related chapters

6

How to handle expansion conversations

Position upgrades and cross-sells as solving customer problems, not hitting your sales targets, so offers feel helpful instead of pushy.

Wiki

Progressive profiling

Gradually collect information across multiple form submissions rather than overwhelming new leads with long forms that decrease conversion rates.

Discovery call

Conduct exploratory conversations to understand prospect situations and qualify fit before investing time in demos or proposals that might waste both parties' time.

Proposal rate

The percentage of qualified opportunities that receive a formal proposal or quote.

Objection handling

Prepare responses to common purchase concerns to address doubts confidently and move deals forward rather than being surprised by predictable pushback.

Closing techniques

Use specific tactics that ask for the sale and overcome final hesitation to convert qualified prospects who need a clear signal that it's time to commit.

SQL

Identify prospects that sales has vetted as qualified opportunities, establishing the handoff from marketing to active deal pursuit.

Lead

Identify individuals who've shown initial interest in your offering, separating them from cold prospects for targeted nurture.

Qualification rate

The percentage of discovery calls where the prospect is confirmed as a qualified sales opportunity.

Win rate

The percentage of proposals sent that result in a signed contract.

Content upgrade

Offer specific downloadable resources related to blog content to convert readers into leads by providing deeper value on topics they're already interested in.

MQL

Flag leads who meet defined engagement or fit criteria, creating a qualified handoff between marketing and sales for efficient follow-up.

Sales cadence

Sequence multiple touchpoints across channels and time to increase response rates through persistent but respectful follow-up that prospects don't perceive as harassment.

Gated content

Require email addresses in exchange for valuable content to generate leads whilst ensuring the asset provides enough value to justify the friction.

BANT

Qualify leads systematically by assessing budget, authority, need, and timing to focus sales effort on high-potential opportunities.