Onboarding resources reduce support burden. Record Loom walkthroughs for key features, build a knowledge base in Notion or Trainual and create checklists that guide customers through setup.
Onboarding metrics predict churn. Track time to first value, feature adoption rate by day 30, login frequency, support ticket volume and NPS at day 30. Flag at-risk accounts early.
Map the customer journey from signup to value realisation. Create 30-60-90 day milestones. Build automation that delivers consistent onboarding. Develop resources customers use to get wins fast.
See playbook
Video recording for updates and walkthroughs that beats meetings when you need clarity without a call.
All in one workspace for docs, wikis and lightweight databases, ideal for playbooks and knowledge.
