Aircall provides cloud phone system with CRM integrations, call routing, and analytics for sales and support teams working remotely.
Aircall offers cloud-based phone system with intelligent call routing, CRM sync, and team analytics for distributed sales and support teams.
You need business phone system without hardware, with CRM integration showing caller context and call recordings synced to contact records automatically.
€
360
/ year
€
40
/ month
Making sales calls with CRM context visible
Routing inbound support calls to available agents
Recording calls and syncing to CRM records
Sales teams making outbound calls, support teams handling inbound calls, distributed teams needing phone system without office phone hardware or PBX complexity.
Looking for other options? These are tools I've personally used with clients or tested extensively. Some might better suit your budget, tech stack, or team size. Consider this a shortlist if you need alternatives.
Tools like Zapier, n8n and Make.com are incredibly powerful, but they can feel overwhelming when you’re just getting started. Since you can connect almost anything, it’s hard to know where to begin.
No-code automation connecting 5,000+ apps to move data and trigger actions excellent for quick wins when you need integrations that just work.
Open-source automation with self-hosting ideal when you need complete control, want to own infrastructure, or have technical teams building workflows.
Visual automation platform with advanced logic and error handling more powerful than Zapier when you need control over complex, branching workflows.
Aircall is the CRM-integrated cloud phone no hardware, integrates with HubSpot/Salesforce, works anywhere with internet. The CRM sync shows caller context before answering. The call recordings attach to contact records. The routing distributes calls intelligently. The analytics show team performance. Pricing starts around $30/user/month. Compare against: RingCentral for more comprehensive unified comms, Dialpad for AI transcription focus, or just mobile phones if integration doesn't matter. Choose Aircall when your phone activity should sync with CRM and you're tired of manually logging calls. The value appears in CRM integration without that, cheaper alternatives exist. The call quality depends on internet. Best for sales and support teams where phone is core channel and CRM integration improves efficiency by eliminating manual call logging and providing context.
My personal notes on how to use this tool.
Aircall stands out as a modern voice platform designed specifically for B2B sales and support teams. Unlike clunky legacy phone systems or VOIP tools built for general use, Aircall is made for integration. That’s its biggest strength.
It connects directly with your CRM and helpdesk stack, meaning your reps and agents no longer need to switch tabs or copy-paste notes. Every call, contact and outcome is synced in real time with tools like Salesforce, HubSpot, Intercom, Zendesk and Pipedrive. If you already use these platforms, Aircall becomes the connective tissue that ensures call activity is tracked, useful and visible in your pipeline or support reports.
For sales teams, that means click-to-dial from within your CRM. Every inbound and outbound call is logged automatically, with notes, tags and recordings attached. It removes friction and creates better data hygiene, which translates into clearer forecasting, cleaner handovers and faster onboarding for new reps. Call whispering, live coaching and analytics dashboards help managers keep quality high without micromanaging.
For customer support, Aircall turns inbound volume into an organised flow. IVR trees, smart routing and fallback options ensure no call gets lost. When integrated with Intercom or Zendesk, the caller’s profile and ticket history appear immediately reducing handle time and improving resolution rates. You can also automate post-call surveys or trigger workflows based on outcomes.
From a RevOps perspective, Aircall is a reliable source of structured call data. You can segment by rep, topic, duration or outcome, then push that data into your BI tool, CRM dashboard or reporting suite. Combined with email and chat metrics, it gives you a more complete view of performance across the funnel.
Aircall’s setup is relatively simple: no hardware, no onsite installation, just a web app and optional mobile app. Admins can manage users, numbers and permissions centrally, and local presence is available in 100+ countries. You can assign numbers to teams, campaigns or territories, and port over existing numbers if needed.
It’s worth noting that Aircall is priced for growing teams, not scrappy startups. But if you’re serious about professionalising your communication and removing data gaps between calls and CRM, it’s a solid investment. The more calls you make or receive, the more Aircall pays off.
In short, Aircall helps sales and support work faster, measure more, and align better. If your current call setup feels disconnected or invisible to the rest of your stack, this tool is the fix.
Aircall stands out as a modern voice platform designed specifically for B2B sales and support teams. Unlike clunky legacy phone systems or VOIP tools built for general use, Aircall is made for integration. That’s its biggest strength.
It connects directly with your CRM and helpdesk stack, meaning your reps and agents no longer need to switch tabs or copy-paste notes. Every call, contact and outcome is synced in real time with tools like Salesforce, HubSpot, Intercom, Zendesk and Pipedrive. If you already use these platforms, Aircall becomes the connective tissue that ensures call activity is tracked, useful and visible in your pipeline or support reports.
For sales teams, that means click-to-dial from within your CRM. Every inbound and outbound call is logged automatically, with notes, tags and recordings attached. It removes friction and creates better data hygiene, which translates into clearer forecasting, cleaner handovers and faster onboarding for new reps. Call whispering, live coaching and analytics dashboards help managers keep quality high without micromanaging.
For customer support, Aircall turns inbound volume into an organised flow. IVR trees, smart routing and fallback options ensure no call gets lost. When integrated with Intercom or Zendesk, the caller’s profile and ticket history appear immediately reducing handle time and improving resolution rates. You can also automate post-call surveys or trigger workflows based on outcomes.
From a RevOps perspective, Aircall is a reliable source of structured call data. You can segment by rep, topic, duration or outcome, then push that data into your BI tool, CRM dashboard or reporting suite. Combined with email and chat metrics, it gives you a more complete view of performance across the funnel.
Aircall’s setup is relatively simple: no hardware, no onsite installation, just a web app and optional mobile app. Admins can manage users, numbers and permissions centrally, and local presence is available in 100+ countries. You can assign numbers to teams, campaigns or territories, and port over existing numbers if needed.
It’s worth noting that Aircall is priced for growing teams, not scrappy startups. But if you’re serious about professionalising your communication and removing data gaps between calls and CRM, it’s a solid investment. The more calls you make or receive, the more Aircall pays off.
In short, Aircall helps sales and support work faster, measure more, and align better. If your current call setup feels disconnected or invisible to the rest of your stack, this tool is the fix.
This tool is part of tactical playbooks that walk you through every stage of this engine. Read the full guides to learn how to implement the framework, set up your infrastructure, and execute the tactics that drive results.
Sales reps need more than a pitch deck. They need email templates that don't sound robotic, case studies that prospects recognise themselves in, calculators that quantify ROI, and videos that explain complex value quickly. Build the collateral that makes selling easier.
See playbook
Calendly automates meeting scheduling with availability sync, booking pages, payment collection, and workflow integrations for professionals.
DocuSign provides electronic signature, contract management, and workflow automation with legal validity and extensive integrations for enterprises.
Lemcal provides instant meeting scheduling optimised for speed with one-click booking, availability pools, and sales-focused features.
Freshcaller provides cloud phone system with call routing, IVR, and call management integrated with Freshworks support and CRM tools.
Dropbox Sign provides electronic signatures with simple workflows, templates, and team features integrated with Dropbox for straightforward signing needs.
PandaDoc creates proposals, quotes, and contracts with content libraries, e-signature, and payment collection for sales teams.
