Automate onboarding workflows

Onboarding automation scales customer success. Set up email sequences for each milestone, create task templates for CSMs, trigger check-ins based on usage data and alert when customers fall behind.

Automate onboarding workflows

Introduction

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Create onboarding resources

Onboarding resources reduce support burden. Record Loom walkthroughs for key features, build a knowledge base in Notion or Trainual and create checklists that guide customers through setup.

Playbook

Client onboarding design

Map the customer journey from signup to value realisation. Create 30-60-90 day milestones. Build automation that delivers consistent onboarding. Develop resources customers use to get wins fast.

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Client onboarding design
Tools

Relevant tools

HubSpot
Tool

HubSpot

All in one CRM with marketing, sales and service, strong when you want one system that teams adopt.

Customer.io
Tool

Customer.io

Messaging platform with fine control over events and segments, good for product led journeys and complex triggers.

Zapier
Tool

Zapier

No code automation that connects apps and moves data, great for quick wins and alerts that save time.

Make
Tool

Make

Visual automation platform that connects tools and moves data with control and scheduling.

Growth wiki

Growth concepts explained in simple language

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