Onboarding automation scales customer success. Set up email sequences for each milestone, create task templates for CSMs, trigger check-ins based on usage data and alert when customers fall behind.

Onboarding resources reduce support burden. Record Loom walkthroughs for key features, build a knowledge base in Notion or Trainual and create checklists that guide customers through setup.
Map the customer journey from signup to value realisation. Create 30-60-90 day milestones. Build automation that delivers consistent onboarding. Develop resources customers use to get wins fast.
See playbook