Freshdesk review for customer support

Overview

What it does

Freshdesk organises customer support using tickets, automation, and self-service knowledge bases so teams can handle support requests efficiently.

You'll love

You're outgrowing shared inboxes, need ticket routing and automation, and want something simpler than Zendesk.

Pricing

€

/ year

€

/ month

Use cases

Route tickets to teams with automation

Build knowledge base for self-service

Track support metrics and team performance

Ideal for

Growing companies building support teams, SaaS businesses needing ticketing systems, and teams wanting organised support without huge budgets.

I test every tool myself before recommending it. Some links are affiliate links—if you buy, I may earn a small commission at no extra cost to you. Learn more.

Considerations for new users

Freshdesk competes with Zendesk at lower prices free plan works for tiny teams, paid plans start around €15/agent/month. Compared to Zendesk, Freshdesk is more affordable and simpler but less customisable for complex enterprise needs. Compared to shared email inboxes (Gmail, Outlook), Freshdesk adds proper ticket management, automation, and reporting. The platform works well for growing companies that need real support infrastructure but aren't ready for enterprise tools. If you're just starting support, the free tier is excellent. If you need deep customisation or have complex workflows, consider Zendesk. Freshdesk hits the sweet spot for SMBs wanting professional support tools without enterprise pricing. Part of Freshworks suite.

Freshdesk by Freshworks

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Freshdesk by Freshworks

Zapier

No-code automation connecting 5,000+ apps to move data and trigger actions excellent for quick wins when you need integrations that just work.

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My review

n8n

Open-source automation with self-hosting ideal when you need complete control, want to own infrastructure, or have technical teams building workflows.

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