Freshdesk by Freshworks

Freshdesk competes with Zendesk at lower prices free plan works for tiny teams, paid plans start around €15/agent/month. Compared to Zendesk, Freshdesk is more affordable and simpler but less customisable for complex enterprise needs. Compared to shared email inboxes (Gmail, Outlook), Freshdesk adds proper ticket management, automation, and reporting. The platform works well for growing companies that need real support infrastructure but aren't ready for enterprise tools. If you're just starting support, the free tier is excellent. If you need deep customisation or have complex workflows, consider Zendesk. Freshdesk hits the sweet spot for SMBs wanting professional support tools without enterprise pricing. Part of Freshworks suite.