Stages of awareness

Stop guessing what messages will resonate. Map the beliefs people need to hold at each stage of their journey from unaware to ready-to-buy.

Stages of awareness

Introduction

Every purchase decision follows a predictable path. People move from completely unaware of their problem, through recognising they need a solution, to comparing specific products, and finally deciding to buy. At each stage, they need to believe certain things are true. The problem with traditional audience segmentation is it focuses on demographics (age, role, company size) that don't predict buying behaviour. Someone's job title tells you nothing about what they believe or doubt. Two CTOs can be at completely different awareness stages with different beliefs. This playbook shows you how to map the beliefs customers need to hold at each stage, identify where they split based on different doubts, then build campaigns that close those specific gaps. When you understand what people already believe versus what they're still unsure about, you stop wasting budget on generic messages that resonate with no one.

Chapters

1

Map the customer journey and required beliefs

Every purchase requires customers to believe certain things are true. They need to believe the problem exists, that a solution works, that you're the right choice, and that buying now makes sense. Different people get stuck at different stages.

2

Identify where customers split into different paths

Not everyone moves through awareness the same way. Some people believe training works but doubt online training. Others believe online training works but doubt your approach. These splits create your segments.

3

Build campaigns around belief gaps

Once you know what each segment doubts, you can create messages and proof that close those specific gaps. This chapter shows you how to match segments to channels, write segment-specific messages, and measure which belief gaps you're actually closing.

Stages of awareness

tools

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Books

Breakthrough Advertising

Eugene M. Schwartz

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Breakthrough Advertising

A field guide to message market fit. Use stages of awareness to pick angles, craft offers and brief ads that speak to real pains and jobs.

Dotcom Secrets

Russel Brunson

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Dotcom Secrets

Translate funnel templates into clean journeys. Focus on offers, sequences and pages that convert instead of tactics that age badly.

Expert secrets

Russel Brunson

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Expert secrets

Position your expertise, tell stories that teach, and build simple offers that move buyers from interest to action.

Traffic secrets

Russel Brunson

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Traffic secrets

A broad look at audience building. Useful ideas for content, partnerships and email that compound over time.

Wiki

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Related topic

Demand generation

Build your channel strategy and optimise each channel, so you grow traffic strategically without burning budget.

Stages of awareness

Other playbooks

LTV deep dive

LTV deep dive

Automation

Automation

Identify repetitive tasks draining time and build workflows that run without you. Use HubSpot and Zapier to automate lead routing, follow-ups, notifications, and data entry.

Weekly scorecard

Weekly scorecard

Set up and run the weekly 12-metric review across all four growth engines. Structure the meeting, assign ownership, use traffic lights, and escalate issues that need attention.

Dashboard setup

Dashboard setup

Build a reporting dashboard that tracks the 12 growth metrics across all four engines. Choose the right tool, structure views correctly, and make data actionable weekly.

Sales follow-ups

Sales follow-ups

Keep deals moving forward with automated outreach cadences, task reminders, and nurture sequences that prevent qualified leads from going cold or slipping through the cracks.

Discovery calls

Discovery calls

Qualify prospects and uncover needs through structured discovery conversations that build trust, surface pain points, and position your solution as the obvious choice.

Keep reading

Segmentation is mapping beliefs. Every purchase requires assumptions to be true. Different people doubt different assumptions.

Use two examples throughout all three chapters:

Example 1: Cybersecurity trainingRequired beliefs:

  • Employees are a security risk (problem exists)
  • Training changes behaviour (solution works)
  • This vendor is the right choice (product selection)
  • ROI justifies investment (purchase decision)

Segments split based on which beliefs they hold:

  • Compliance officer: believes problem exists, doubts training effectiveness
  • Breach-reactive CEO: believes training works, doubts which vendor to choose
  • Proactive CSO: believes vendor quality, doubts ROI justification to board

Example 2: Lead gen tools (marketer's perspective for Lemlist/Surf)Required beliefs (top of funnel first):

  • Paid ads are too expensive or we lack budget (problem exists)
  • Outbound is the right approach (solution direction)
  • Email outreach beats LinkedIn for our use case (channel choice)
  • Building targeted lists beats buying data (strategy choice)
  • This tool delivers results (product selection)

Segments split based on which beliefs they hold:

  • Paid-skeptic: doesn't believe outbound still works in 2024
  • LinkedIn-first: believes in outbound but thinks LinkedIn beats email
  • List-skeptic: believes in email but doubts list building is worth effort vs buying data
  • Tool-chooser: believes in email + lists, choosing between tools

Method: Create spreadsheet with assumption columns. Start with foundational assumption (top of belief chain). When beliefs split, create new column. Each path through spreadsheet equals one segment. End with 3-5 belief-based segments.

Output format: Table with columns: Segment | Current beliefs | Missing assumptions | Channel fit | Message focus