My thinking on building growth machines, organised around six core topics that form my methodology. Each article connects theory to practice, showing not just what works, but why it works and how to adapt it to your context. Written for consultants and course creators who are serious about systematic growth.
.avif)
Results 1
Showing items 1 to3 of 6
Plan and execute price increases with clear messaging and a thoughtful rollout that retains customers and positions the change positively.
Take new interview findings and systematically update your ads, landing pages, and sales scripts so your messaging stays relevant.
Shift your spend toward channels with the lowest cost per acquisition and away from those producing diminishing returns.
Build quote templates, configure approval workflows, and set up countersigning so your sales team can send professional quotes from HubSpot.
Weekly standups, status updates, async rules, and escalation paths. How we stay aligned throughout the engagement.
Your system for tracking work determines how your team operates. The right tool makes priorities visible and keeps everyone moving without endless status updates.
Pick the right template, add reports that answer your weekly questions, and arrange everything so performance is visible in 30 seconds.
Define the fields your business actually needs on contacts, companies, and deals. Understand why the same-looking property on a contact and a company are separate objects with separate data.
Design the internal handoff from sales to delivery so customers experience a smooth transition and nothing gets lost along the way.
Deliver what they asked for, then introduce yourself. Build trust over 3-5 emails before asking for anything. Different flows for different entry points.
Document every high-performing ad with its metrics, audience, and creative angle so your team can spot and replicate winning patterns.
Replace your original assumptions with real revenue data and recalculate whether your growth model is financially sustainable.
Use conversion data, CAC trends, and team capacity to evaluate whether your current growth motion is still the right choice.
Build reusable quote and proposal templates with your branding, default sections, personalisation tokens, and terms so every quote looks professional without starting from scratch.
Review account health trends across your portfolio each quarter, adjust scoring weights, and catch at-risk accounts before they churn.
Recover missed meetings without burning the relationship or sounding frustrated.
Set up conversion tracking for real business actions. Track meetings booked, sign-ups completed, key pages visited, and payments made.
Deep work keeps getting interrupted by Slack, email, and quick questions. Practical steps to design an environment where your best hours go to your most important work.
Design branded quote layouts with your logo, terms, and e-signature fields. Reps select a template, and the product library fills in the rest.
Listen to discovery calls systematically to identify what works, what does not, and where your team can improve.
Compare PandaDoc, Proposify, and other tools based on your sales complexity, CRM integration needs, and pricing workflow requirements.
Turn high-quality articles into discoverable assets. Craft title tags, schema, internal links, add llms.txt, fix speed, and rank in search and AI.
Create products with pricing tiers, billing frequencies, and descriptions. These feed into quotes, invoices, and line items across the CRM.
Track which team members are using the CRM correctly and where data quality is slipping so you can coach and intervene early.
Create a step-by-step process from verbal agreement to signed contract so nothing falls through the cracks at the finish line.
Random tactics scatter your focus and burn you out. Systems compound effort into sustainable growth. See why working without structure leads to chaos.
Spot upsell and cross-sell opportunities from usage patterns, customer feedback, and lifecycle signals before customers even ask for more.
The first line determines whether anyone reads your ad. Test different hook types (questions, stats, pain statements, outcome promises) to find what stops the scroll for each segment.
Increase your prices without losing customers by communicating more value first.
Consistency on social takes time you don't have. Management tools help you stay visible without living inside the platforms.
Run property audits, merge duplicates, fix formatting, and archive stale records so your CRM stays reliable as your team grows.
Configure digital signing tools and contract templates that make the legal step fast and painless for both sides.
Ideas, tasks, and commitments appear during meetings, in conversations, while driving. Most of them disappear. One capture habit so nothing falls through and your brain can stop trying to remember.
Build workflows triggered by health score drops: internal alerts, outreach tasks, manager escalation. Catch problems before customers leave.
See which companies visit your website, even if they don't fill out a form. Prioritise outreach based on buying signals.
Build dashboards that track quote-to-close rates, payment collection speed, and revenue by product line so you can spot issues before they hit cash flow.
Understand how much your customers are willing to pay so you can price with confidence.
Build targeting audiences using job title, company size, and industry filters, and set up matched audiences from your CRM and website visitors.
Leads need nurturing but you can't email everyone manually. Automation sends the right message at the right time based on behaviour.
Build dashboards that show traffic sources and attribution, track lead generation metrics, monitor funnel progression, and measure campaign performance and ROI.
Use HubSpot's campaign tool to group emails, ads, social posts, and landing pages under one umbrella. Track how a full campaign performs, not just individual assets.
Focus beats diversification. Scale one channel until it stops working efficiently, then add one more. Always have a backup channel started, but put 80% of effort into your primary channel.
Revenue leaks through failed payments and messy upgrades. Billing tools handle the complexity so you collect what you've earned.
Get qualified leads to book a meeting when they've shown interest but haven't taken the next step.
Check whether your positioning still differentiates you from competitors and resonates with how buyers think about their problem today.
Analyse which proposal formats, pricing structures, and lengths correlate with higher close rates so you double down on what works.
Use proven pricing psychology like anchoring, decoy options, and bundle framing to guide buyers toward the right tier.
Place forms where intent is highest. Choose fields that balance data quality against conversion rate. Make every form work harder.
Getting busy people to give you thirty minutes is harder than it sounds. Use the right channels and messages to fill your interview calendar without begging or burning goodwill.
Create pricing tiers anchored to outcomes and results rather than hours or features, so customers choose based on what they want to achieve.
Review campaign performance by audience segment, test creative variations, and shift budget toward the combinations that generate pipeline.
Most meetings are too long because they mix brainstorming and decisions with information sharing. A framework for fewer, shorter, better meetings that actually produce outcomes.
Build the closed-won workflow: create a ticket, assign the onboarding owner, notify the service team, and set the first task. The bridge between pipeline and retention.
Configure what happens when a lead arrives from marketing: how reps get notified, how leads are assigned, and what the first sales task should be.
Systematically categorise and review why deals are lost to find the most fixable failure points in your sales process.
Build saved views, configure record sidebars, and set default properties so every team member sees what they need without clicking around.
Convert people who reached out to you into qualified conversations while their interest is still warm.
Set up payment collection, e-signature flows, approval workflows, and post-signature automation so quotes convert to revenue without manual follow-up.
Experiment with headline, subhead, and hero image combinations to find what keeps visitors on the page past the first screen.
Find and qualify leads with precision so you can spend less time prospecting. Focus more time on closing actual conversations that matter.
Find and fix the technical issues that slow your pages down and frustrate mobile visitors, so fewer people leave before they see your offer.
Create a default dashboard that shows unenriched contacts, missing properties, duplicate records, and data quality over time. Keeps the foundation visible.
Make renewing frictionless and proactive so customers don't have to think about it whilst you spot risks early enough to address them.
Most stress comes from not knowing what to work on next. A system where every task has a home, every project has a next action, and you always know what matters.
Create your product catalogue, define pricing tiers, and configure line items so quotes and invoices pull accurate data automatically.
Translate your revenue goal into specific metric targets per engine so every team member knows their number for the coming quarter.
Test message angles (pain, outcome, proof, comparison), positive versus negative framing, and platform-specific copy structures. Different segments respond to different angles, and you won't know which until you test.
Boost LinkedIn reach in the week before you post. Warm the algorithm with daily chats, meaningful comments, a cleaner network, and new recommendations.
Combine default reports, custom reports, and analytics (coach reps, forecast, pipeline health) into one view. Schedule weekly delivery to the team.
The hottest traffic (people comparing you to competitors) is expensive but easiest to convert. Start there, dominate it, then work backwards to warmer traffic, then cold traffic as you hit channel limits.
Review download rates and lead quality each quarter, then update or replace offers that have gone stale.
Move warm leads toward a discovery call. Share case studies, answer objections, drop booking links at the right moment. Fast track for hot leads, slower for warm.
A/B test one element at a time on highest-traffic pages. Start with headlines (biggest impact), then proof, then CTA. Apply winning patterns across similar pages without re-testing everything.
Stop scrambling for ideas the night before you post. Set up a simple Notion calendar, balance value and sales, and stay three weeks ahead consistently.
Set up your LinkedIn Campaign Manager account, connect your company page, install the Insight Tag, and configure conversion tracking.
Churn happens when you're not paying attention. Success platforms surface at-risk accounts before it's too late to save them.
Exclude your own IP address from Google Analytics 4. Keep your data accurate and free from internal traffic noise that skews metrics.
Calculate which segments need dedicated pages based on traffic volume and message distance. If belief gaps are close, segments can share pages. If gaps are large and volume is high, build separate pages.
Once you know what each segment doubts, you can create messages and proof that close those specific gaps. This chapter shows you how to match segments to channels, write segment-specific messages, and measure which belief gaps you're actually closing.
What happens when a new customer lands: ticket creation, owner assignment, welcome email, and first onboarding task.
Automate what happens between booking and the meeting itself so prospects show up prepared and excited rather than forgetting they booked.
Vague targeting wastes budget and confuses your team. Get specific about which companies to pursue and who within them actually makes buying decisions so every growth activity has a clear target.
Bring cold leads back to life when they've stopped responding to your messages.
Monitor how customer perceptions, objections, and buying triggers change quarter over quarter so your strategy evolves with them.
Configure the core settings that affect everything else in HubSpot: timezone, currency, and default properties. Then connect your website and advertising platforms so data starts flowing into your CRM from day one.
Create the touchpoints after signing that reinforce the buyer's decision, set expectations for onboarding, and start the relationship well.
Capture visitors before they leave with exit intent, scroll triggers, and timed pop-ups. Use LinkedIn and Meta lead forms to recapture those who did not convert.
Build active lists that update automatically as contacts meet criteria, create segmentation rules based on behaviour and attributes, and set up list hygiene automation that removes inactive or unqualified contacts.
A winning test means nothing if the setup was flawed. Learn how to configure experiments properly in VWO, ad platforms, and email tools so your results are actually valid.
Your best customers want to connect with each other. Community tools create spaces where users help users and loyalty grows.
Set up payment processing, create payment links for common offerings, and configure invoice templates and automation for recurring billing.
Create systematic processes to gather customer input, surface issues early, and act on feedback before problems become churn events.
Improve the booking page itself with fewer steps, a clearer value proposition, and social proof so more visitors actually schedule.
Optimise your outreach by measuring what matters. Track opens, replies, and conversions, then diagnose and fix drop-offs systematically.
Create a smooth transition from sales to customer success that builds trust from day one.
Configure ticket stages and routing rules so every customer issue gets to the right person without manual triage.
Check how each email in your sequences is performing so you can identify the ones that need rewriting or replacing.
Systematically evaluate and pilot one new distribution channel per cycle so you always have a backup if your main channel slows down.
Every week creates clutter: loose tasks, unanswered messages, and half-finished thoughts. A Friday firebreak ritual to clear the decks, score your progress, and set up next week.
Break down form completions by traffic source to see which channels bring the most convertible visitors and where to invest more.