Freshchat tips: customer messaging setup

Overview

What it does

Freshchat enables live chat, AI chatbots, and messaging across channels with team collaboration and conversation routing for customer engagement.

You'll love

You need live chat on your website but want chatbots handling common questions automatically and conversations routing to the right teams intelligently.

Pricing

€

228

/ year

€

/ month

Use cases

Answering customer questions via live chat

Automating responses to common questions with bots

Routing conversations to specialised teams

Ideal for

Support teams handling customer questions, sales teams qualifying website visitors, companies wanting to move beyond email support to real-time messaging.

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Considerations for new users

Freshchat is Freshworks' messaging platform solid live chat with chatbot capabilities. The setup is straightforward. The bots handle FAQ-type questions adequately. The team collaboration features work well. The mobile apps let agents respond anywhere. The pricing is reasonable. Starts around $15/user/month. Compare against: Intercom for more sophisticated product messaging, Gorgias for e-commerce focus, or Zendesk Chat for enterprise features. Choose Freshchat when you want live chat and basic bots without enterprise complexity or pricing. The AI is functional but not sophisticated. The omnichannel features are adequate but not comprehensive. Best for SMBs wanting to add live chat and simple automation to their support or sales process without massive investment or long implementation.

Freshchat

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Freshchat

Rating

From

€

per month

Zapier

No-code automation connecting 5,000+ apps to move data and trigger actions excellent for quick wins when you need integrations that just work.

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n8n

Open-source automation with self-hosting ideal when you need complete control, want to own infrastructure, or have technical teams building workflows.

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4.13

per month

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Visual automation platform with advanced logic and error handling more powerful than Zapier when you need control over complex, branching workflows.

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Pipedream

Code-friendly automation running Node.js workflows excellent when you need custom logic, API integrations, or automations that Zapier can't handle.

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review

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ultimate guide

Freshchat

is part of

Lead capture system

Capture visitor contact details through strategically placed forms, lead magnets, and often-forgotten sources. Build a system that turns anonymous traffic into known leads.

Read playbook

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Rating

From

€

per month

Freshchat

Freshchat provides live chat, chatbots, and customer messaging across web, mobile, and social channels for support and sales teams.

Explore tool

Freshchat

Overview

What it does

You'll love

Pricing

Use cases

Ideal for

Considerations for new users

Freshchat

alternatives

How to automate

Freshchat

Zapier

n8n

Make

Pipedream

Freshchat

review

Freshchat

ultimate guide

Freshchat

is part of

Lead capture system

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Freshchat