Freshchat provides live chat, chatbots, and customer messaging across web, mobile, and social channels for support and sales teams.
Freshchat enables live chat, AI chatbots, and messaging across channels with team collaboration and conversation routing for customer engagement.
You need live chat on your website but want chatbots handling common questions automatically and conversations routing to the right teams intelligently.
€
228
/ year
€
23
/ month
Answering customer questions via live chat
Automating responses to common questions with bots
Routing conversations to specialised teams
Support teams handling customer questions, sales teams qualifying website visitors, companies wanting to move beyond email support to real-time messaging.
Looking for other options? These are tools I've personally used with clients or tested extensively. Some might better suit your budget, tech stack, or team size. Consider this a shortlist if you need alternatives.
Tools like Zapier, n8n and Make.com are incredibly powerful, but they can feel overwhelming when you’re just getting started. Since you can connect almost anything, it’s hard to know where to begin.
No-code automation connecting 5,000+ apps to move data and trigger actions excellent for quick wins when you need integrations that just work.
Open-source automation with self-hosting ideal when you need complete control, want to own infrastructure, or have technical teams building workflows.
Visual automation platform with advanced logic and error handling more powerful than Zapier when you need control over complex, branching workflows.
Freshchat is Freshworks' messaging platform solid live chat with chatbot capabilities. The setup is straightforward. The bots handle FAQ-type questions adequately. The team collaboration features work well. The mobile apps let agents respond anywhere. The pricing is reasonable. Starts around $15/user/month. Compare against: Intercom for more sophisticated product messaging, Gorgias for e-commerce focus, or Zendesk Chat for enterprise features. Choose Freshchat when you want live chat and basic bots without enterprise complexity or pricing. The AI is functional but not sophisticated. The omnichannel features are adequate but not comprehensive. Best for SMBs wanting to add live chat and simple automation to their support or sales process without massive investment or long implementation.
My personal notes on how to use this tool.
This tool is part of tactical playbooks that walk you through every stage of this engine. Read the full guides to learn how to implement the framework, set up your infrastructure, and execute the tactics that drive results.
Capture mechanisms turn anonymous traffic into known leads you can follow up with. Make it easy for prospects to signal interest at any moment in their journey without creating friction or annoying people.
See playbook
Email and automation aimed at ecommerce, can work for simple B2B funnels that need easy flows and segmentation.
Brevo provides email marketing, SMS campaigns, and marketing automation with transactional email capabilities for growing businesses.
Outgrow creates calculators, quizzes, and assessments to engage visitors, capture leads, and personalise recommendations on websites.
Leadinfo identifies companies visiting your website, shows which pages they viewed, and enriches with contact details for sales prospecting.
Leadpages builds landing pages, pop-ups, and alert bars quickly with templates and basic A/B testing for lead generation campaigns.
Unbounce creates landing pages with drag-and-drop building, A/B testing, and dynamic text replacement optimised for paid advertising conversion.
