Freshcaller provides cloud phone system with call routing, IVR, and call management integrated with Freshworks support and CRM tools.
Freshcaller offers cloud-based phone system with call routing, IVR menus, and integration with Freshworks suite for support and sales teams.
You need business phone system without hardware that integrates with Freshworks tools you're already using for support or CRM.
€
180
/ year
€
15
/ month
Routing inbound calls through IVR menus
Managing call queues for support teams
Recording calls and linking to support tickets
Support teams handling inbound calls, small sales teams needing phone system, companies already using Freshworks wanting integrated phone rather than separate tool.
Looking for other options? These are tools I've personally used with clients or tested extensively. Some might better suit your budget, tech stack, or team size. Consider this a shortlist if you need alternatives.
Tools like Zapier, n8n and Make.com are incredibly powerful, but they can feel overwhelming when you’re just getting started. Since you can connect almost anything, it’s hard to know where to begin.
No-code automation connecting 5,000+ apps to move data and trigger actions excellent for quick wins when you need integrations that just work.
Open-source automation with self-hosting ideal when you need complete control, want to own infrastructure, or have technical teams building workflows.
Visual automation platform with advanced logic and error handling more powerful than Zapier when you need control over complex, branching workflows.
Freshcaller is Freshworks' cloud phone straightforward, affordable, and integrates naturally with Freshdesk and Freshsales. The setup is simple compared to traditional PBX. The call routing handles basic needs. The IVR features manage inbound volume. The Freshworks integration is the main benefit. Pricing starts around $15/user/month. Compare against: Aircall for better CRM integrations, RingCentral for more features, or just mobile phones if integration and routing don't matter. Choose Freshcaller when you're already in Freshworks ecosystem and want phone integrated rather than separate tool. The standalone value is limited stronger alternatives exist if you're not using Freshworks. Best for Freshworks customers adding phone capability to their support or sales process without managing separate phone provider and integration complexity.
My personal notes on how to use this tool.
This tool is part of tactical playbooks that walk you through every stage of this engine. Read the full guides to learn how to implement the framework, set up your infrastructure, and execute the tactics that drive results.
Sales reps need more than a pitch deck. They need email templates that don't sound robotic, case studies that prospects recognise themselves in, calculators that quantify ROI, and videos that explain complex value quickly. Build the collateral that makes selling easier.
See playbook
Dropbox Sign provides electronic signatures with simple workflows, templates, and team features integrated with Dropbox for straightforward signing needs.
Aircall provides cloud phone system with CRM integrations, call routing, and analytics for sales and support teams working remotely.
Calendly automates meeting scheduling with availability sync, booking pages, payment collection, and workflow integrations for professionals.
Fireflies.ai transcribes meetings, extracts action items, and syncs notes to CRM with searchable meeting library for team collaboration.
Cal.com provides meeting scheduling with calendar sync, booking pages, and workflow automation, available open-source or hosted for teams.
Lemcal provides instant meeting scheduling optimised for speed with one-click booking, availability pools, and sales-focused features.
