Lists and segmentation

Build active lists that update automatically as contacts meet criteria and static lists that capture a snapshot in time, create segmentation rules based on behavior and attributes, set up list hygiene automation that removes inactive or unqualified contacts, and configure suppression lists for bounced and unsubscribed contacts.

Introduction

Leads go quiet. They stop opening emails, stop visiting your site, and disappear from pipelines. Re-engagement campaigns give them one last chance before you archive them. This chapter shows you how to identify inactive leads, design re-engagement sequences that offer real value instead of "are you still interested?" messages, and set up automation that cleans your database by removing people who don't respond.

Active vs static lists setup

Segmentation criteria configuration

List hygiene automation rules

Suppression lists (bounced, unsubscribed)

Conclusion

Related tools

HubSpot

Rating

Rating

Rating

Rating

Rating

From

45

per month

HubSpot

All in one CRM with marketing, sales and service, strong when you want one system that teams adopt.

ActiveCampaign

Rating

Rating

Rating

Rating

Rating

From

15

per month

ActiveCampaign

ActiveCampaign combines email marketing, CRM, and marketing automation with sophisticated workflows and lead scoring for B2B companies.

Klaviyo

Rating

Rating

Rating

Rating

Rating

From

45

per month

Klaviyo

Klaviyo provides email and SMS marketing built specifically for e-commerce with deep Shopify integration and revenue attribution.

Brevo

Rating

Rating

Rating

Rating

Rating

From

7

per month

Brevo

Brevo provides email marketing, SMS campaigns, and marketing automation with transactional email capabilities for growing businesses.

Mailchimp

Rating

Rating

Rating

Rating

Rating

From

19

per month

Mailchimp

Mailchimp provides email marketing with automation, landing pages, and basic CRM features designed for small businesses and beginners.

Customer.io

Rating

Rating

Rating

Rating

Rating

From

100

per month

Customer.io

Customer.io sends targeted messages across email, SMS, and push notifications triggered by user behaviour and product data for SaaS companies.

Related wiki articles

Email sequence

Automate multi-touch email campaigns that adapt based on recipient behaviour to nurture leads consistently without manual follow-up from reps or marketers.

Drip campaign

Send a series of scheduled emails that educate prospects over time to stay top-of-mind without overwhelming them with aggressive sales pitches.

Churn rate

Measure the percentage of customers who stop paying to identify retention problems and calculate the true cost of growth in subscription businesses.

Engagement

Measure likes, comments, and shares to evaluate content resonance and algorithmic distribution on social platforms that reward interactions with reach.

Further reading

Marketing hub configuration

Marketing hub configuration

Build active lists that update automatically as contacts meet criteria and static lists that capture a snapshot in time, create segmentation rules based on behavior and attributes, set up list hygiene automation that removes inactive or unqualified contacts, and configure suppression lists for bounced and unsubscribed contacts.