Contact management

Organise customer and prospect information to track relationships, communication history, and next steps without losing context or duplicating effort.

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Definition

Contact management

Organise customer and prospect information to track relationships, communication history, and next steps without losing context or duplicating effort.

Why this matters

Example 1

Example 2

Example 3

How to apply

Contact management

Key concepts and frameworks explained clearly. Quick reference when you need to understand a term, refresh your knowledge, or share with your team.

Playbooks

Read more in the growth playbook

Playbook

How to set up your CRM

A poorly configured CRM becomes a graveyard of stale data and missed follow-ups. A properly set up CRM runs your sales process automatically, surfaces hot leads, and forecasts revenue accurately.

See playbook
How to set up your CRM