How to choose the right metrics

Focus on metrics that drive decisions and reveal bottlenecks. Avoid vanity metrics that look good but don't help you grow.

How to choose the right metrics

Introduction

Not all metrics matter. Tracking everything creates noise. Tracking nothing leaves you blind. The right metrics illuminate what's working, what's broken, and where to focus next. Each growth engine has 3-4 core metrics that compound together. Engaged sessions, conversion rates, deal sizes these drive revenue. Page views, followers, and email opens don't. Choose metrics that connect directly to growth, not just activity.

Understand the 12 core growth metrics

Identify vanity metrics to stop tracking

Choose metrics that fit your current stage

Build a measurement framework per engine

Conclusion

Next chapter

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How to build your weekly scorecard

Design a dashboard that tracks core metrics, shows trends, highlights problems, and keeps the team focused on what matters.

Playbook

Performance tracking

Strategy without tracking becomes wishful thinking. Build a rhythm that spots problems early, doubles down on what works, and keeps the team aligned on priorities. Turn data into decisions and decisions into momentum.Retry

See playbook
Performance tracking
Tools

Relevant tools

HubSpot
Tool

HubSpot

All in one CRM with marketing, sales and service, strong when you want one system that teams adopt.

Google Analytics
Tool

Google Analytics

Web analytics that tracks user behaviour and conversions, essential for understanding traffic and lead sources when configured well.

Looker Studio
Tool

Looker Studio

Free dashboard tool that pulls data from many sources, great for quick reports and shareable views.

Databox
Tool

Databox

Dashboard tool with fast connectors and scorecards, ideal for exec views and alerts when you need speed over deep modelling.

Notion
Tool

Notion

Flexible workspace for docs, wikis, and lightweight databases ideal when you need custom systems without heavy project management overhead.

Growth wiki

Growth concepts explained in simple language

Wiki

North Star Metric

Choose one metric that best predicts long-term success to align your entire team on what matters and avoid conflicting priorities that dilute focus.

Wiki

Key Performance Indicator (KPI)

Select metrics that reveal whether you're achieving strategic goals to track progress and identify problems before they become expensive to fix.

Wiki

Pirate metrics

Track your user journey through Acquisition, Activation, Retention, Referral, and Revenue to identify which stage constrains growth most.

Wiki

OMTM (One Metric That Matters)

Focus your entire organisation on the single metric that best predicts success at your current growth stage, avoiding distraction and misalignment.

Wiki

Annual Recurring Revenue (ARR)

Track predictable yearly revenue from subscriptions to measure business scale and growth trajectory in B2B SaaS and recurring revenue models.

Wiki

Monthly Recurring Revenue (MRR)

Track predictable monthly subscription revenue to monitor short-term growth trends and make faster decisions than waiting for annual revenue reports.

Wiki

Conversion rate

Calculate the percentage of visitors who complete desired actions to identify friction points and measure the effectiveness of marketing and product changes.

Wiki

Churn rate

Measure the percentage of customers who stop paying to identify retention problems and calculate the true cost of growth in subscription businesses.

Wiki

Net Revenue Retention (NRR)

Track revenue growth from existing customers through expansion and contraction to prove your product delivers increasing value over time.

Wiki

Customer Acquisition Cost (CAC)

Calculate the total cost of winning a new customer to evaluate marketing efficiency and ensure sustainable unit economics across all channels.